Solved

Corporate iPhone linked to ex-employee: How to activate?

Posted on 2014-02-17
3
697 Views
Last Modified: 2014-02-17
Hello All,

I have an iPhone and a iPad on ios 7 that I can't activate because it is attached with the apple id of a person who no longer works for us (bridge has been burnt). We utilize a 3rd party software (Meraki) to manage profiles on the device and using that I was able to wipe it clean without the apple id, however when I go to reactivate it the dreaded apple id shows its head again. I understand that this is a security feature and all but how do I get past this "bricked" phone? In hindsight we should have never allowed the apple id to leave without getting the phone removed.

I am pretty sure the answer is going to be "recreate the bridge" and that there is no other way but I am hoping for a miracle.

Thanks
0
Comment
Question by:Mandeep Khalsa
  • 2
3 Comments
 
LVL 8

Accepted Solution

by:
Jeff Perry earned 250 total points
ID: 39865392
According to everything I have found the only way to unlock it is to get the users password.
0
 
LVL 8

Author Comment

by:Mandeep Khalsa
ID: 39865425
Yes I have to agree.

However this tale is ending on a high note. The ex-employee apparently was smart enough to change the password on the account however the email associated with the apple id was still the corporate email. A little password reset request and we are back to normal. I wish the sole point of contact had told me earlier :)
0
 
LVL 8

Expert Comment

by:Jeff Perry
ID: 39865437
Glad you got it sorted and what good luck that they had left the corporate email on the id.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
"Native" iOS applications 4 91
display iPhone Wifi network name 19 105
Transferring files to iPhone 3 58
Google photos for iphone 6 34
There is a security feature on iOS devices that is nearly impenetrable when it has been activated.  This article will provide some possible solutions as well as necessary steps to take to ensure you do not end up with a locked device.
Let Bitmoji into your life. Now is the time to learn a new language of smartphone messaging with this brief introduction.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question