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config management

if you outsource you IT service to a 3rd party, can you give a heads up on any risks if they have poor configuration management processes, its purported as a huge risk, but I could do with a practical heads up of having a poor configuration management procedures for your IT environment/infrastructure, especially if IT is outsourced.
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pma111
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pma111
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agonza07Commented:
Depends on the policies and procedures already in place from the 3rd party. As for the peace of mind that the configuration was done properly, you're talking about auditing their practices, so again you would have to check what kind of safeguards they have in place.

What you really want is a 3rd party with plenty of experience and a good already established practice...which is going to cost you.

There's change management software out there that can alert you as to when configs change, but the part about determining whether the configuration is good or not involved more human interaction and as the old adage goes... "to err is human."
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pma111Author Commented:
thanks, but whats the risk to you as a company of your IT section is performing (if at all) poor configuration management?
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agonza07Commented:
Could pose security holes or even possible downtime if proper change management is not conducted. For example, our firewalls, if a junior tech decides to go in and make unauthorized and/or verified changes during business hours and they inadvertedly take it down or open a security hole, that's the risk you take.
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