Solved

Problem Opening Word Files over SSTP VPN via File menu in Word

Posted on 2014-02-17
6
574 Views
Last Modified: 2014-02-26
I was just assisting a user connecting to our company's Server 2012 Essentials Server over SSTP VPN.

The user has Windows 7, and Office 2010.

The SSTP VPN connection seems to work fine... we get to shares from the remote PC back to the server and can open files just dandy over VPN using Windows Explorer, and even mapped a drive to the share she uses most.

Oddly, when we try and open a Word doc via Word's file menu (File - Open) and browse to the share and the .docx file we want to open, nothing happens. It just sits there and the file never opens. We see the files (browses the directory just fine). When we click "open" or double click the file... it never opens.

We tried the same thing, this time not using the mapping ...used the UNC path instead... and same thing. The file open menu sits there and never opens the file.

This only happens when we try it from Word. When we try and open a PDF the same way through Adobe, it opens fine.

When we try and open Word docs directly from the share (via Explorer), they open fine. It's only when we try via File - Open in Word itself that it fails. Seems like a Word setting, but heck if I can find it.

 I'm stumped. Anyone have a clue?

By the way, we could not replicate this on other remote PCs connecting over VPN. They open files through Word, just fine... so, this is specific to this one particular user. I have a hard time believing it's specific to her connection or router since it works fine via Adobe and Explorer. Once she's in the doc she can edit and save normally back to the server. It's just opening files through Word's directory browser that it fails at.  

The user has no software firewall (other than Windows built-in) or anything that we could find that would be blocking Word's open feature.
0
Comment
Question by:philodendrin
  • 3
  • 2
6 Comments
 
LVL 19

Expert Comment

by:regmigrant
ID: 39865790
try options,  trust settings, file block settings. Its a total guess; that is weird behaviour
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39866292
Are offline files enabled on the laptop?
0
 

Accepted Solution

by:
philodendrin earned 0 total points
ID: 39877561
The user reports that she did some Windows updates and the problem went away. Unfortunately, she didn't know what updates she did and didn't care to share the list of updates she got... so, I don't know what finally resolved this. But, it's resolved. My guess is that it was an Office or Word update. I had confirmed while the issue was happening that she already had SP2 for Office 2010.... so, it wasn't SP2.  

Thanks to all for helping me think through what this could have been.
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Closing Comment

by:philodendrin
ID: 39888282
Reason for acceptance of my own solution is already in the comment itself.
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39889735
Glad you got it fixed... as usual... first course of action is to ensure all updates and patches are applied.  :-)
0
 

Author Comment

by:philodendrin
ID: 39890225
Yeah... rub it in. The one thing I didn't bother checking.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is an article about my experiences with remote access to my clients (so that I may serve them) and eventually to my home office system via Radmin Remote Control. I have been using remote access for over 10 years and have been improving my metho…
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
This tutorial will walk an individual through the process of configuring their Windows Server 2012 domain controller to synchronize its time with a trusted, external resource. Use Google, Bing, or other preferred search engine to locate trusted NTP …
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

947 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now