MX and PTR records

Posted on 2014-02-17
Medium Priority
Last Modified: 2014-02-24
I am getting rejected emails and need help fixing.

I currently have a barracuda spam filter. My MX record points to it. I have one exchange server that sends outbound emails directly through the internet. My PTR record is exchange.ABC.com and points to the public IP of MY mail server.  
My question is... The banner message OF my barracuda is barracuda.ABC.com. The barracuda obviously uses a different public IP.

What is the best practice for setting up these records in this scenario?

I have been receiving very vague reaponses ... Can you PLEASE be specific??
Question by:BSModlin
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
LVL 13

Expert Comment

by:Ugo Mena
ID: 39866127
What error codes specifically are you getting with rejected emails?

Do you have an SPF record?

Author Comment

ID: 39866142
i am on MS block list 1..... I have changed my DNS configurations so many times... that I would like to know what best practice is.....
LVL 13

Expert Comment

by:Ugo Mena
ID: 39866210
Best practice is to use SPF records in addition to properly setup DNS records.
It would seem that:

Your MX record for your Barracuda is OK.
The PTR record for your Exchange (outbound) is also OK.

You need to setup an SPF record to specify the IP addresses that can send mail for your domain, this also tells the receiving servers to only allow the outbound servers you listed.

SPF can be kinda tricky to setup.

Assuming the Barracuda can send mail then your SPF txt should look like this:

“v=spf1 mx ip4:enter your Exchange IP here ~all”

Open in new window

If the Barracuda does not send email, but only receives, then exclude the mx part:

“v=spf1 ip4:enter your Exchange IP here ~all”

Open in new window

The all parameter has three switches that it can use:

-: Do not accept any mail from anyone other than listed above; hard-fail.

~: Do not accept any email that does not come from one of the above; allow but soft-fail the email.
?: Indicates that there are more servers that may be sending from our domain.

There is a lot more explaining that can be done for each parameter, but this is best left to www.openspf.org
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.


Author Comment

ID: 39866262
So would it look like this:

v=spf1 ip4: ~all
LVL 13

Expert Comment

by:Ugo Mena
ID: 39866360
Yes. That would indicate that IP is allowed to send email for the domain with a soft fail on messages delivered from anywhere else.

Author Comment

ID: 39866491
What is a soft fail....
LVL 13

Expert Comment

by:Ugo Mena
ID: 39867546
SoftFail :The SPF record has designated the host as NOT being
allowed to send but is in transition accept, but mark the message.

Fail :The SPF record has designated the host as NOT being allowed to
send, reject the message.

Spammers have been known to forge domains and many admins will use the SPF hard fail to deter this. I typically will use a soft fail and will escalate the SPAM scores based on this and other parameters, however the false positive rate from SPF (hard fail) rejection is thought by many to be very low.
LVL 63

Accepted Solution

Simon Butler (Sembee) earned 2000 total points
ID: 39870460
Before you get on to SPF records, you need to sort out the basics.
SPF records depend on the basic DNS settings being correct.

If you have an appliance, then use that for inbound and outbound email, unless you can give Exchange its own external IP address, FQDN and matching PTR. The Exchange server does not have to be exposed to the internet for SMTP traffic, but you do need to ensure the rest is correct.

LVL 13

Expert Comment

by:Ugo Mena
ID: 39884637
Thanks! I hope that you got this sorted out.

Featured Post

Veeam Task Manager for Hyper-V

Task Manager for Hyper-V provides critical information that allows you to monitor Hyper-V performance by displaying real-time views of CPU and memory at the individual VM-level, so you can quickly identify which VMs are using host resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
This video discusses moving either the default database or any database to a new volume.
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question