asked on

Can't load program

Hi, how can I identify the driver and/or program that is interfering with the installation of this program. I have trying all week to load it and it gets to about 65 to 70% across the screen and the computer crashes. I use Windows 7. Sonar has not been that helpfull up to now.

I am attaching some screen shots showing the Task Manager as well as what programs are installed on my computer in hopes that you may find a clue. By the way, I turned Windows firewall off as well as AVG.
Thanks
Screen-Shot-1.jpg
Screen-Shot-2.jpg
Screen-Shot-3.jpg
Screen-Shot-4.jpg
Screen-Shot-5.jpg
Screen-Shot-6.jpg
Screen-Shot.jpg

SOLUTION

John

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

Robert Retzer

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

camtz

ASKER

The program I am installing is SONAR X3 STUDIO. At $300.- I figured I got a good disc but since it wasn't working, I downloaded the trial version and that failed as well. The disc has no scratches and since the download version didn't work either, I feel that it is the computer. My computer has 6 GB of RAM so it is plenty powerful and I have 265 GB of free space on the HD.

Tell me this, if I turn off all of my startup items, will the computer restart and if it does, how do I enable them again?

Also, doesn't Windows automatically create a CRASH report when it crashes and perhaps tell us exactly what is causing the problem?

SOLUTION

Robert Retzer

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

Robert Retzer

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

nobus

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

ASKER CERTIFIED SOLUTION

Robert Retzer

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

camtz

ASKER

For the record, here is how I finally installed it. The SONAR people came through and together, we got it done. Disabling all of the start-up items didn't help. They had me 1) reboot in safe mode which disabled unnecessary drivers, 2) transfer the contents of the disc on to my HD and 3) do the installation from the HD. This took quite a while but they stayed with me throughout the process and it finally worked. Thank you for all your help.

camtz

ASKER

Many thanks