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Upgraded BCM 2010 to 2013, now receive error about database for 2010 in outlook 2013

Posted on 2014-02-17
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Last Modified: 2014-02-21
had office 2010 installed on the network with BCM 2010 working fine, database on SBS2011 then I upgrade all office suite to 2013 and BCM to 2013 (uninstalled BCM 2010 first). Installed BCM 2013 database manage on 2011 SBS and migrated the 2010 database.

now when outlook 2013 open. BCM connects to database but BCM states in compatibility error about BCM 2010. when you open a contact, and choose a different phone category (home to business 1) a different option show up in the list like "moble".

I have tried installing the compatibility patch on the workstation, but the install states not for this product. search the internet with no solution or mention of my situation

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Question by:nhnerd
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Expert Comment

by:Chris Raisin
ID: 39867542
Did you use the "upgrade" module for BCM or the full package?

According to the following link all should work OK.

http://office.microsoft.com/en-us/outlook-help/what-is-business-contact-manager-for-outlook-HP010262568.aspx

The full download is available from:
http://www.microsoft.com/en-us/download/details.aspx?id=36513
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Author Comment

by:nhnerd
ID: 39868860
To answer the install method question:
1. Uninstall BCM 2010
2. install office 2013 Home@ business from Office.com my acocunt download
3.Full install using both the 2010 to 2013 full install
4. had issue discribed above
5. uninstall BCM 2010 to 2013 full
6. installed 2007 to 2013 full install.
7.....
35.Posted question
....
55. Late into the night my thought was to go back to outlook 2010 and BCM 2010 giving me time to fix 2013 issue. but while restoring the 2010 database with 2013 manager. "not thinking late night" the 2013 manager upgrades the database from 2010 backup to 4.1. (latest 2013 database) poof, the database version not correct compatibility error about 2010 is gone, still have the misaligned drop down choices though. In troubleshooting the drop down issue, I created a new local database from with-in Outlook 2013 BCM add-in, the drop down fields also misaligned. reading feeds on the internet, several other have this issue and MS knows about the problem. but that it.

So the real issue at this time is the drop down fields does not align with what you choose. Example; If I create a new BCM contact, fill in email address, then use the drop down to choose Email2, but email3 will be in the drop down title. when looking at the database, the data is saved in the correct field "Email2". This behavior happens in the local database and on the remote database. In reading feeds on the net there is a lot of talk about this behavior in outlook 2013 after an update, I checked the default outlook contacts fields, all align correctly, this only a BCM issue.
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Expert Comment

by:Chris Raisin
ID: 39868916
Sounds like you may need to take this matter up with Microsoft (Yawn! Don't expect any help there!)

I don't think I can be of much more help, sorry  :-(
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Accepted Solution

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nhnerd earned 0 total points
ID: 39871840
Update, Worked with Microsoft and there is a bug on their end. The fix will be release in service pack 1. "No Hot Fix"

Problem, Outlook 2013 with BCM 2013 - drop-down list is misaligned from the choice picked. good news the data is saved in the correct fields in the database. the alignment issue in only in the display .
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Author Comment

by:nhnerd
ID: 39872197
I've requested that this question be closed as follows:

Accepted answer: 0 points for nhnerd's comment #a39871840

for the following reason:

Solution is based on Microsoft Support acknowledging and confirming the issue.
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Expert Comment

by:Chris Raisin
ID: 39872198
I suggested that the user contact Microsoft and that led to the resolution.
Is there no acknowledgement of my help at all here?
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