Solved

hp canon network printers

Posted on 2014-02-18
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Last Modified: 2014-03-11
dear gurus good day,

we are using windows 2008 r2 sp1 std env. on clients mostly win 7 prof(64bits)

we have strange issues encountering over network. our all hp/cannon networks printer which added via ip and shared with

the printers goes offline unknown reason after reboot server it start working fine.

where i also enable SNMP of the printer port, restart spooler service. but all this could not effect.

same printers were working fine many years with no issue.

your suggest tips guideline on this highly appreciate

kind regards
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Question by:tmsa12
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by:Jason Watkins
ID: 39867587
Are there firmware updates needed for the print devices? This may not explain why they stopped working after years of service, but could be they need an update to work with the newer version of the Windows OS.
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Author Comment

by:tmsa12
ID: 39867603
no boss all firmware are up to date and and windows 2008 r2 also up to date

any other cause reason to trouble shoot and bottle neck

as this is happening since we switch from 2003 to 2018 r2 env
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LVL 27

Expert Comment

by:Jason Watkins
ID: 39867623
2008 R2 or 2012 R2? Are the drivers for the printers, on the server, the latest and up to date?What does the event log say? There may be some events logged under why the print spooler service is failing.
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Author Comment

by:tmsa12
ID: 39867645
no sir print spooler keep on working fine, and logs has no detail on printer logs

the sitaution is bit complex

but once we reboot server and client so offline status of hp/cannon printer change and user can print hapily
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Jason Watkins earned 500 total points
ID: 39867677
It sounds as if the print spooler is failing, hence the need for a reboot, but that isn't the only reason for reboot could be required. Are there power settings on the printer that turn it off, or put it to sleep after a certain amount of time has gone by?
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