Solved

hp canon network printers

Posted on 2014-02-18
5
314 Views
Last Modified: 2014-03-11
dear gurus good day,

we are using windows 2008 r2 sp1 std env. on clients mostly win 7 prof(64bits)

we have strange issues encountering over network. our all hp/cannon networks printer which added via ip and shared with

the printers goes offline unknown reason after reboot server it start working fine.

where i also enable SNMP of the printer port, restart spooler service. but all this could not effect.

same printers were working fine many years with no issue.

your suggest tips guideline on this highly appreciate

kind regards
0
Comment
Question by:tmsa12
  • 3
  • 2
5 Comments
 
LVL 27

Expert Comment

by:Jason Watkins
ID: 39867587
Are there firmware updates needed for the print devices? This may not explain why they stopped working after years of service, but could be they need an update to work with the newer version of the Windows OS.
0
 

Author Comment

by:tmsa12
ID: 39867603
no boss all firmware are up to date and and windows 2008 r2 also up to date

any other cause reason to trouble shoot and bottle neck

as this is happening since we switch from 2003 to 2018 r2 env
0
 
LVL 27

Expert Comment

by:Jason Watkins
ID: 39867623
2008 R2 or 2012 R2? Are the drivers for the printers, on the server, the latest and up to date?What does the event log say? There may be some events logged under why the print spooler service is failing.
0
 

Author Comment

by:tmsa12
ID: 39867645
no sir print spooler keep on working fine, and logs has no detail on printer logs

the sitaution is bit complex

but once we reboot server and client so offline status of hp/cannon printer change and user can print hapily
0
 
LVL 27

Accepted Solution

by:
Jason Watkins earned 500 total points
ID: 39867677
It sounds as if the print spooler is failing, hence the need for a reboot, but that isn't the only reason for reboot could be required. Are there power settings on the printer that turn it off, or put it to sleep after a certain amount of time has gone by?
0

Featured Post

Do email signature updates give you a headache?

Do you feel like you are constantly making changes to email signatures? Are the images not formatting how you want them to? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today.

Join & Write a Comment

I was asked if I could set up a fax machine so that incoming faxes were delivered to people's Exchange inboxes and so that they could send faxes from their desktops without needing to print the document first.  I knew it was possible but I had no id…
New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now