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Software suggestions needed

Posted on 2014-02-18
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Last Modified: 2014-03-11
I do some work for a company that does a lot of printing.  They would like to implement some sort of program/webpage/database/ something that will allow people to input problems they have had (machine or computer or some other type of problem) and what steps need to be taken to solve that problem.

The data needs to be searchable and (similar to this web site) easily categorized by topics.  Creating their own KB articles would be a plus as well.

I am currently using Access to do some of this, but I keep thinking there has to be something better out there - this cannot be that unusual.

Suggestions?
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Question by:mjburgard
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Jim Dettman (Microsoft MVP/ EE MVE) earned 250 total points
ID: 39867699
<<Suggestions? >>

 You mentioned "similar to this web site"; not sure if EE is still doing it or not, but they were allowing companies to have their own in-house EE site<g>  Same technology as used here, but it was private.

  Aside from that, you could build something like that with an Access Web App.  It's straight forward enough.

  However I think you would be let down by the search capabilities.   Right now, web apps are somewhat limited in what you can do with them.

  The main point of the comment though was to mention EE.  You should contact the office and see if they are still offering that as a service if you like what's here.

Jim.
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by:mjburgard
ID: 39867796
What is here is ok for a starting point, but not ideal.  Preferably it would be on their local network as some who need to access it may be blocked from the Internet.
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by:mjburgard
ID: 39920704
The suggestion given was not the total solution, but it did spark a search for something  very similar.  I did find some old code from a friend that will allow a Bulletin Board approach to this - which will solve the problem.

Thanks
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