I do some work for a company that does a lot of printing. They would like to implement some sort of program/webpage/database/ something that will allow people to input problems they have had (machine or computer or some other type of problem) and what steps need to be taken to solve that problem.
The data needs to be searchable and (similar to this web site) easily categorized by topics. Creating their own KB articles would be a plus as well.
I am currently using Access to do some of this, but I keep thinking there has to be something better out there - this cannot be that unusual.