Voice Response System

Hello, my company has a 10 year old voice response system. they dont have any backups or support for it. if the system were to crash they would be in trouble. i was just brought on board and was handed this as a first assignment.

I've never worked with a VRS before, how should i start assessing it?

Thanks.
datatechdcAsked:
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agonza07Connect With a Mentor Commented:
First, find out what model it is and who installed it. Find out if its even supported anymore by either the manufacturer or vendor.

If the vendor still supports it, get with them to find out how backups are performed and what your options are in case this thing goes down.

After all that is taken care of, then maybe pursue to get that system upgrade.

Just my 2 cents.
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