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Voice Response System

Posted on 2014-02-18
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Last Modified: 2014-03-16
Hello, my company has a 10 year old voice response system. they dont have any backups or support for it. if the system were to crash they would be in trouble. i was just brought on board and was handed this as a first assignment.

I've never worked with a VRS before, how should i start assessing it?

Thanks.
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Question by:datatechdc
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agonza07 earned 1500 total points
ID: 39868151
First, find out what model it is and who installed it. Find out if its even supported anymore by either the manufacturer or vendor.

If the vendor still supports it, get with them to find out how backups are performed and what your options are in case this thing goes down.

After all that is taken care of, then maybe pursue to get that system upgrade.

Just my 2 cents.
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