Solved

Voicemails sent from Cisco Unity go to Outlook junk folder

Posted on 2014-02-18
6
1,538 Views
Last Modified: 2014-02-20
Some of our voicemails sent from Cisco Unity go to the Outlook junk folder.  

The sender address format is "john@acme-cuc01".  Outlook will not allow this address to be added to the safe senders list.
0
Comment
Question by:roosterup
  • 3
  • 2
6 Comments
 
LVL 3

Expert Comment

by:chriskelk
ID: 39867802
Which versions of Exchange and Outlook are you on?  We're looking into a similar problem with Unity Connection, and Exchange 2013/Outlook 2013.

From looking into this, we believe that Exchange 2013 will not accept email addresses without two parts in the SMTP domain name (i.e. acme-cuc01 will not be recognised, but acme-cuc01.local would be fine).  We're looking to change UC's SMTP domain name format, then set the UC domain as an accepted domain in Exchange and add its email address format to our email address policy.
0
 
LVL 1

Author Comment

by:roosterup
ID: 39868001
We are using exchange 2010 and various versions of outlook.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39871028
Use a transport rules to set the SCL value for emails from that source to -1.

Simon.
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 1

Author Comment

by:roosterup
ID: 39871225
Hi Simon. Exactly how do I use a transport rule to set the SCL value?
0
 
LVL 1

Author Comment

by:roosterup
ID: 39871332
Will a transport rule be honored by MS Outlook?
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39871435
If the transport rule sets the SCL value to -1 that basically tells the client it is not spam.
To setup the rule, go through the transport rule wizard, choosing the option to specify the SCL value an enter -1.

Simon.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
If you don't know how to downgrade, my instructions below should be helpful.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now