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HP Pavilion 20-b010 All in One Updates Fail

Posted on 2014-02-18
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Last Modified: 2016-10-27
I have a Pavilion 20 All in one that continues to fail during updates.  I've tried a fresh installation on a different hard drive and the same thing happens.  I've run the Microsoft fix it's and no resolve.  I tested the original hard drive and it has some issues says diskinfo.  However, a new hard drive and clean installation do the same thing.  Thanks in advance.

I'm installing Windows 8
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Question by:1namyln
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9 Comments
 
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Expert Comment

by:Experienced Member
ID: 39867894
Some questions:

1. Did this machine come with Windows 8?  If not, is it certified for Windows 8?
2. Is this Windows 8 (no qualifier = Home) or Windows 8 Pro?
3. Is it trying to update to Windows 8.1?  This should be done through Metro and the Microsoft Store.

You might try updating to Windows 8.1 first via the store and then see if updates work after that.

On a machine made for Windows 8, updates work just fine.
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Author Comment

by:1namyln
ID: 39867910
The machine shipped with Windows 8.  I assume its certified.

When I look in the computer properties it doesn't say which version of Windows 8 it is.

It says its downloading Windows 8.1 now but the progress bar isn't moving.

What's the easiest way to get a .iso of 8.1?  Side note, why no product keys any more?  Or at least I can't find one on this computer.
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Accepted Solution

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Experienced Member earned 500 total points
ID: 39867921
Since the computer shipped with Windows 8, it should be certified. Thanks for that.

When Properties say nothing about Windows 8, it is Windows 8 Home. Microsoft does not use that label anymore but Pro will say so.

If you went through the Store to get Windows 8.1, it will probably take a couple of hours. A full hour at least.

For Windows 8 Home, you cannot get an ISO of Windows 8.1 unless you want to buy it.

There are no more products keys because those are built into the OS itself.

Wait for a while for Windows 8.1 to complete and see if it does. It is a new OS, not a service pack.
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Author Comment

by:1namyln
ID: 39867930
Its downloading now.

I ask about the iso because I do lots of reloads.  It would take forever to load the OS then let it do the 8.1 update each time.

When you say built into the OS itself, do you mean to say each DVD is unique?
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Expert Comment

by:Experienced Member
ID: 39867952
I have a Windows 8.1 Pro 64-bit ThinkPad X230. When 8.1 came along, I ordered a new hard drive (old one is fine) and Windows 8 Recovery DVD's from Lenovo. I installed Windows 8 Pro fresh on a new hard drive. No key was called for. I then downloaded and installed Windows 8.1 and that is running now.

When I said the key was in the OS, I actually think the key is in the BIOS (UEFI) and that is how the Recovery DVD gets its key. No, I do not think each DVD is unique.

If you are doing lots of downloads for businesses, then large businesses may take advantage of a volume license and I believe a Windows 8.1 download is available this way. Otherwise you must download live. Same for Office 2013 if you purchase retail by subscription.

If you rebuild all the time, make good build and then make a backup DVD with Acronis or Ghost.
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Author Comment

by:1namyln
ID: 39867972
I like the Acronis option but the rebuilds are of dissimilar machines.
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Expert Comment

by:Experienced Member
ID: 39868008
If you are building a number of machines and they are Windows 8 Home (or even retail Pro) then you have no option but to download Windows 8.1.

I have a vendor looking for a Windows 8.1 Pro desktop for me and I will be looking to see if Windows 8.1 is preloaded. It has been out since last October.
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Author Closing Comment

by:1namyln
ID: 39868684
All seems well after the update.  Found the below but haven't tried it yet.  Thanks for your help.

http://betanews.com/2013/10/21/download-the-windows-8-1-iso-using-a-windows-8-key-and-some-simple-trickery/
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Expert Comment

by:Experienced Member
ID: 39868965
@1namyln - Thanks and I glad to see you got 8.1 and updates going.  I was happy to help.
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