Solved

Protocol Log Exchange 2007

Posted on 2014-02-18
3
287 Views
Last Modified: 2014-03-12
We have a receive connector to relay email sent from application. one of owner application informed me that his application failed to send an email.

I'm checked there is no report from other application owner.

Based on protocol log, (attached). the application server tried to make SMTP session with receive connector at 14:00 but SMTP session doesn't completed. On 14:01, the SMTP session able to establish and the application to send an email.

My question why the 1st SMTP session (RED) attempt failed? Where do I checked? Any log or event available.

I notice that the 1st SMTP session (RED), the remote server didn't sent "HELO" command why on 2nd SMTP session (GREEN) the application server did sent "HELO" (Row 9) and receive connector did reply to the "HELO" (Row 10). Is that the issue?

Please advice
Book1.xlsx
0
Comment
Question by:suriyaehnop
  • 2
3 Comments
 
LVL 39

Expert Comment

by:Adam Brown
ID: 39868951
The session in Red was probably cut prematurely without notification. Basically the application probably bugged on the session and cut it off before it could send any data. There's no way to get any more data than what you have there, so there's no real way to determine the cause from your mail logs. The problem most likely lies in the sending application.
0
 
LVL 18

Author Comment

by:suriyaehnop
ID: 39881411
Then it is not Exchange server issue right
0
 
LVL 39

Accepted Solution

by:
Adam Brown earned 400 total points
ID: 39881453
Probably not.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Utilizing an array to gracefully append to a list of EmailAddresses
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question