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Windows 8 upgrade to 8.1

Posted on 2014-02-18
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Last Modified: 2014-02-20
Hi,

I have Windows 8 pro and trying to upgrade to 8.1. I get a message to upgrade to 8.1 and that I need to go to the store. I click on the message that has a button that takes me to the store but when it takes me to the store, the screen to upgrade to 8.1 does not come up. All I see is the store with other apps. What do I need to do to upgrade to 8.1?

I ran windows updates and updates everything. The message to upgrade to 8.1 comes up once a day. Go to the store and nothing.

Thanks,
Brian
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Question by:bbayachek
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Netflo earned 200 total points
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Expert Comment

by:John Hurst
ID: 39868060
You will need to establish an email address (any you wish to use) with Microsoft and then use that to log into the store.

Once you have done that, you should be able to download Windows 8.1. I have done that several times
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Expert Comment

by:aadih
ID: 39868074
Create a new user account with an email address (e.g., im@outlook.com). Login as that user. Now go to store and update to Windows 8.1. After the update you could delete this new user account, if you wish.
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by:Jason Watkins
ID: 39868090
Are you using a volume licensed copy or copy from Microsoft Select? If so, there is no option to upgrade from 8 to 8.1, a complete reinstall is needed to "upgrade".
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by:McKnife
ID: 39868173
@Firebar: that's incorrect. Any enterprise customer can use the 8.1 ISO file to upgrade.
@bbayachek: if the MS account does not work (I never needed one to upgrade our several pro version via store, but who knows), then you could download a 8.1 ISO file and use it to upgrade. A simple trick will let you use that 8.1 ISO file using a dummy key and later reactivate it using your key from 8 (not 8.1). We'll talk about it if needed.
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by:Jason Watkins
ID: 39868196
Not the case here. Licensing reps told us to reinstall. I'll take their word on it.
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by:McKnife
ID: 39868218
Come on. License reps are no technicians.
I did that successfully with our enterprise versions. What they might have heard and misinterpreted: enterprise versions cannot use the store in order to upgrade - now that is true.
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by:John Hurst
ID: 39868220
You may wish to ask your reps again.

On one hand, Windows 8.1 is a new operating system, not a service pack. So it may be advantageous for systems in use for a while to reinstall. I did that on my own Windows 8 Pro machine on a new hard drive to get a fresh start.

On the other hand, Microsoft has never mandated fresh installs to upgrade operating systems. I looked around and cannot find any support for your reps statements.
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by:Jason Watkins
ID: 39868239
Good to know. I also know that I had an MS Select licensed copy of Windows 8 and I wanted to bring it up to 8.1, but was unable to through the traditional avenues. The upgrade update did not show 8.1 in the Windows Store, from either a Windows Live account or domain user account. According to MSFT, the only way around it was to get a copy of the 8.1 media and take it from there. I went back to Windows 7...
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by:McKnife
ID: 39868246
By the way: we have in-place-upgraded about 10 vistas to 8.1 by now. Correct: vista->7->8->8.1 not the slightest problem in the whole process, took less than 4 hours (unattended).
I would never clean-install unless I have to. Only the best upgrade experiences on my side for the last 10 years.

About "According to MSFT, the only way around it was to get a copy of the 8.1 media and take it from there" - that's correct, but no clean install but inplace upgrade with that media or ISO.
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Author Closing Comment

by:bbayachek
ID: 39875442
I was using volume licensing. I had to download 8.1 ISO and upgrade.
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