outlook 2010 password promt
I have just upgraded my exchange from 2007 to 2013.
Most of the clients are ok, but I'm getting some that are having issues, in this case, there's a password prompt that keeps on asking them to log in when outlook opens, or after it opens, it asks for the password.
I have performing the following, with no success:
1. reset the user's password in AD
2. deleted the .ost file
3. ensured that it has the latest SP, and CU updates to be compatible with exchange 2013
How do I resolve this issue? I have attached a picture of the prompt they are getting.
Thanks, Dan
mailpass.JPG
Most of the clients are ok, but I'm getting some that are having issues, in this case, there's a password prompt that keeps on asking them to log in when outlook opens, or after it opens, it asks for the password.
I have performing the following, with no success:
1. reset the user's password in AD
2. deleted the .ost file
3. ensured that it has the latest SP, and CU updates to be compatible with exchange 2013
How do I resolve this issue? I have attached a picture of the prompt they are getting.
Thanks, Dan
mailpass.JPG
ASKER
I have discovered this is happening on all windows XP computers, with either outlook 2007 or 2010 installed.
I have tried the below articles, but none have worked.
http://support.microsoft.com/kb/2264398
http://support.microsoft.com/kb/319206
http://www.interworks.com/blogs/esprague/2013/07/15/microsoft-outlook-exchange-unavailable-outlook-must-be-online-or-connected
Any other idea's what is causing this problem?
I have tried the below articles, but none have worked.
http://support.microsoft.com/kb/2264398
http://support.microsoft.com/kb/319206
http://www.interworks.com/blogs/esprague/2013/07/15/microsoft-outlook-exchange-unavailable-outlook-must-be-online-or-connected
Any other idea's what is causing this problem?
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ASKER
I can't start the logging because I can't even get into outlook.
I deleted the outlook profile, and now when creating the account, after it prompts for the password, if you cancel, it just closes outlook.
I know, on April 8th, support is ending for XP, but that means for the rest of the time until then, people aren't able to use outlook. I have them using my web outlook, but people are still complaining.
Yes, I have plans to upgrade all the xp users to win 7, with new machines, or in place upgrades, but I can't do that right this second.
I ran this command:
Get-outlookprovider *identity EXPR | remove-outlookprovider
But it didn't do anything.
When I enter the password, it does not accept it, it just reprompts me for the user/password again.
I do not have LYNC, but yes, I do have the built in sharepoint, in windows server 2008 R2.
It's not the saved users outlook, as I deleted the outlook profile and tried to create new ones, but still doesn't work.
I deleted the outlook profile, and now when creating the account, after it prompts for the password, if you cancel, it just closes outlook.
I know, on April 8th, support is ending for XP, but that means for the rest of the time until then, people aren't able to use outlook. I have them using my web outlook, but people are still complaining.
Yes, I have plans to upgrade all the xp users to win 7, with new machines, or in place upgrades, but I can't do that right this second.
I ran this command:
Get-outlookprovider *identity EXPR | remove-outlookprovider
But it didn't do anything.
When I enter the password, it does not accept it, it just reprompts me for the user/password again.
I do not have LYNC, but yes, I do have the built in sharepoint, in windows server 2008 R2.
It's not the saved users outlook, as I deleted the outlook profile and tried to create new ones, but still doesn't work.
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ASKER
On Monday, everyone was getting a certificate error, so I rekeyed my certificate with the new server, and installed the certificate. That fixed the error message for everyone, but since around that time (I did other changes to exchange), all the windows XP clients stopped working, and are now getting this password prompt error.
I'm just baffled.
The certificate is trusted because it's from godaddy.
What do you mean by the host name resolve correctly?
I can ping mail.domain.com internally and externally, and it works fine, if that's what you mean.
How would I know what the authentication type should be?
I'm just baffled.
The certificate is trusted because it's from godaddy.
What do you mean by the host name resolve correctly?
I can ping mail.domain.com internally and externally, and it works fine, if that's what you mean.
How would I know what the authentication type should be?
ASKER
I found the solution, perform the following step, and if needed, just delete the outlook profile and it starts working again,!!!!!!!!!!!!! I'm so happy, thanks for your help guys.
You must set the LmCompatibilityLevel on your client to a value of 2 or 3. To do this, follow these steps.
1. Click Start, click Run, type regedit in the Open box, and then press ENTER.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\
3. In the right pane, double-click lmcompatibilitylevel.
4. In the Value data box, type a value of 2 or 3 that is appropriate for your environment, and then click OK.
5. Quit Registry Editor.
6. Restart your computer.
You must set the LmCompatibilityLevel on your client to a value of 2 or 3. To do this, follow these steps.
1. Click Start, click Run, type regedit in the Open box, and then press ENTER.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\
3. In the right pane, double-click lmcompatibilitylevel.
4. In the Value data box, type a value of 2 or 3 that is appropriate for your environment, and then click OK.
5. Quit Registry Editor.
6. Restart your computer.
good to know but seems you have to apply the registry setting on all client computers having the issue? how could you miss the setting on the given computers?
ASKER
I don't understand your question.
I only have about 15 or so to do, all windows XP.
I only have about 15 or so to do, all windows XP.
ASKER
Actually, I just discovered that the above fix does not actually work on remote laptops.
I have about 6 users that work remotely, and I performed the same actions on those, it's not working, the password prompt still comes up. I ensured SP1 and the latest CU is installed on the client.
Any other thoughts?
I have about 6 users that work remotely, and I performed the same actions on those, it's not working, the password prompt still comes up. I ensured SP1 and the latest CU is installed on the client.
Any other thoughts?
ASKER
I just logged in with one of the affected user accounts on a test PC, and it works fine in the office, but if they are outside of the LAN, it just constantly prompts for a password.
This seems to be a common problem. Others have got it working. See http://blog.lyncfreak.com/2013/10/07/xp-clients-unable-to-connect-to-exchange-2013-outlook-anywhere/
ASKER
Any ideas how to fix this?
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