Solved

remote desktop connection error

Posted on 2014-02-18
3
518 Views
Last Modified: 2014-02-24
hi experts,

 I used to be able to remote desktop connect to a server but it stopped working all of a sudden! I have another computer that i have rdc setup to this same server and it works fine but on my laptop I get this error:

this computer can't verify the identity of the RD Gateway " ottsg.emotion.com". it's not safe to connect to servers that can't be identified. contact your network administrator.

but like i said, I have the the same RDC settings on another computer and I can connect fine with no errors so the problem is on my laptop. Any thoughts how i can fix this?
0
Comment
Question by:frankbustos
3 Comments
 
LVL 22

Expert Comment

by:Nick Rhode
ID: 39868552
Maybe you do not have the update for the RD Gateway installed on your system.  Do a check for windows updates.  RD Gateway update is one of the 3 optional updates I believe.  Off the top of my head I cannot think of the exact update but I know its optional and not part of the mandatory updates.
0
 
LVL 6

Accepted Solution

by:
aschaef217 earned 500 total points
ID: 39868580
You are seeing that issue most likely because your computer isn't setup to trust the certificate which is installed on the remote desktop server. If the server is using a self-signed certificate then you need to export that certificate from the server and import it into the local trusted certificate store on your laptop.
0
 

Author Closing Comment

by:frankbustos
ID: 39883380
thanks that did it!
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Let’s list some of the technologies that enable smooth teleworking. 
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question