Solved

remote desktop connection error

Posted on 2014-02-18
3
513 Views
Last Modified: 2014-02-24
hi experts,

 I used to be able to remote desktop connect to a server but it stopped working all of a sudden! I have another computer that i have rdc setup to this same server and it works fine but on my laptop I get this error:

this computer can't verify the identity of the RD Gateway " ottsg.emotion.com". it's not safe to connect to servers that can't be identified. contact your network administrator.

but like i said, I have the the same RDC settings on another computer and I can connect fine with no errors so the problem is on my laptop. Any thoughts how i can fix this?
0
Comment
Question by:frankbustos
3 Comments
 
LVL 22

Expert Comment

by:Nick Rhode
ID: 39868552
Maybe you do not have the update for the RD Gateway installed on your system.  Do a check for windows updates.  RD Gateway update is one of the 3 optional updates I believe.  Off the top of my head I cannot think of the exact update but I know its optional and not part of the mandatory updates.
0
 
LVL 6

Accepted Solution

by:
aschaef217 earned 500 total points
ID: 39868580
You are seeing that issue most likely because your computer isn't setup to trust the certificate which is installed on the remote desktop server. If the server is using a self-signed certificate then you need to export that certificate from the server and import it into the local trusted certificate store on your laptop.
0
 

Author Closing Comment

by:frankbustos
ID: 39883380
thanks that did it!
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

At the beginning of the year, the IT world was taken hostage by the shareholders of LogMeIn. Their free product, which had been free for ten years, all of the sudden became a "pay" product. Now, I am the first person who will say that software maker…
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now