remote desktop connection error

hi experts,

 I used to be able to remote desktop connect to a server but it stopped working all of a sudden! I have another computer that i have rdc setup to this same server and it works fine but on my laptop I get this error:

this computer can't verify the identity of the RD Gateway " ottsg.emotion.com". it's not safe to connect to servers that can't be identified. contact your network administrator.

but like i said, I have the the same RDC settings on another computer and I can connect fine with no errors so the problem is on my laptop. Any thoughts how i can fix this?
frankbustosAsked:
Who is Participating?
 
aschaef217Commented:
You are seeing that issue most likely because your computer isn't setup to trust the certificate which is installed on the remote desktop server. If the server is using a self-signed certificate then you need to export that certificate from the server and import it into the local trusted certificate store on your laptop.
0
 
Nick RhodeIT DirectorCommented:
Maybe you do not have the update for the RD Gateway installed on your system.  Do a check for windows updates.  RD Gateway update is one of the 3 optional updates I believe.  Off the top of my head I cannot think of the exact update but I know its optional and not part of the mandatory updates.
0
 
frankbustosAuthor Commented:
thanks that did it!
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.