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Help Changing CUCM & Unity time schedule for office Close Early

Posted on 2014-02-18
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Last Modified: 2014-03-25
Dear experts,

I forgot how to close the office early with our CUCM & Unity Systems 8.5. I remember I had to go to both system to do it. By scheduling the after hours answering service to take over early that day. There is a mess with the templates in here that I don't understand.

 I tried the other day and I ended up with the offices not answering the main numbers in all our locations (3). We have 3 offices one CUCM/Unity system.

I need to know how to "close" one or all three offices when needed. I need the after hours answering service to come on that is schedule at 5 PM on weekdays and weekends.

Regards, M
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Question by:marceloNYC
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Expert Comment

by:agonza07
ID: 39870861
Gonna need some more information first.

1) How are the calls being routed currently? Do they hit the Auto-attendant and then route out from there? Do they go straight to the operator?

2) Do you have any other software like Attendant Console software that could be controlling the call?

3) do you know what Call Handler gets used when people call in?
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Author Comment

by:marceloNYC
ID: 39870966
Great,

Here it goes:

1) How are the calls being routed currently? Do they hit the Auto-attendant and then route out from there? Do they go straight to the operator?
 
A: straight to the operator

2) Do you have any other software like Attendant Console software that could be controlling the call?

A: No

3) do you know what Call Handler gets used when people call in?

A: There are five system call handlers in Unity named "operator", "Emergency", "Goodbye", "opening Greeting" and "TAC". Not sure if is the Operator or the emergency that is picking up.
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Expert Comment

by:agonza07
ID: 39871086
It's usually the opening greeting that handles the initial call, but we'll test it out just to make sure.

Ok, next step is to get some info on your call handler. Best thing here for me would be to get screen shots of your "Opening Greeting"

Then from the call handler "Basics" page go to Edit -> Greetings -> and select the one with the checkmark. (Usually its the "Standard" greeting) Take a screenshot of that page.

Go back to the "Basics" page of the Opening Greeting and to the right of the "Active Schedule" click on the "View" button. take a screenshot of that page.

you can check out the administration guide here:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx/8xcucsag040.html#wp1050521

But once I get those screenshots I can walk you through the next steps if you need to.
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Author Comment

by:marceloNYC
ID: 39871493
Does this screenshots help. I don't see the "basic" part....
Screenshot-of-Unity-System-Call-.docx
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Expert Comment

by:agonza07
ID: 39871506
Once you click "Opening Greeting" on that first screenshot, that first page is the "basic" part. Not sure what else to call it.

Once in there, get me the three screenshots and we should be able to work through it from there.
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Author Comment

by:marceloNYC
ID: 39871606
I think I see it now. In that part active schedule....
Screenshot-of-Unity-System-Call-.docx
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Accepted Solution

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agonza07 earned 500 total points
ID: 39871713
Ok, looks like you have the "Weekday" schedule. Now you can configure a holiday to close out the office early.

Please see attached screenshot. Once you go into the weekday schedule you'll see the "Holiday Schedule." Click on "Holiday Schedules" on the left pane and then select the holiday schedule that you saw on the preceding window. there you can add the day you want the change to happen and from what time to start and finish.

Just "Add New" and put the date and time you want to close the system. For example, if you want to close this Friday at 3PM:
1) Holiday Name: (any name will do)
2) Holiday Dates: February 21st 2014 - Feb. 21st 2014
3) Start Time: 3:00PM
4) End Time: end of day.

Test it out and let me know. If that doesnt work then we may need to go back and look at how you are processing the calls.
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Author Comment

by:marceloNYC
ID: 39871799
Roger that, will do soon enough to test...
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Author Comment

by:marceloNYC
ID: 39886164
I will test this this Thursday. Thank you
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Author Comment

by:marceloNYC
ID: 39926748
Sorry it took me so long...

 I will try tomorrow morning.
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Author Closing Comment

by:marceloNYC
ID: 39953396
Finally! It worked just like that. Thanks!
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