Knowledge Base within SharePoint O365
Posted on 2014-02-18
So I'm trying to create a knowledge base website for employees within my organization.
I feel like I can do this just fine with a custom built website on a local server, but management is pushing me to pull this off in o365. I really want to like it, but am having difficulty getting a descent layout going.
How exactly would one build up a knowledge base within SharePoint O365 that's appealing and easy to use for end-users? End-users who are looking for info on, say, accomplishing a common task within Outlook, or fixing their dual monitor setup.
I'd like embedded videos, too, but have difficulty with only being able to upload wmv formats, and the media web part won't remember height/width when I've got a video inserted on a page after I save it.
I may have a dozens of links broken into different categories for the knowledge base (software, hardware), is there a way I can do a server-side include of links?
If I'm reading the version in Portal correctly, our SharePoint online is version 2010. So I'm not sure what features out there I could take advantage of, as far as templates, etc.
Has anyone else been down this road before or can help me figure out which way to go?