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New User Accounts Created on Exchange 2010 SP2 Not Recognized

Posted on 2014-02-19
Medium Priority
Last Modified: 2014-02-19
Hi Guys,
Ok, here is the situation:

Created new mailbox on Exchange server.  After mailbox has been created, I navigate to OWA to login as that user and receive the following error:

The item you tried to access no longer exists.
The item wasn't found. You or a delegate might have moved or deleted it using another computer or a mobile phone.  

I created another user to see if I could replicate the issue and it does the same for all new user accounts.

If I login to a Windows 7 Pro system and try to configure Outlook over RPC I get:

"The name cannot be matched to a name in the address list."

All existing accounts are not having issues, just new accounts that are created.
Question by:tnims
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Author Comment

ID: 39870443
Interesting side note:  on the OWA error page where I receive the error:

"The item you tried to access no longer exists.  The item wasn't found. You or a delegate might have moved or deleted it using another computer or a mobile phone."

If I refresh the page, I can access the OWA mail account and send and receive.  This is just odd to me.
LVL 37

Expert Comment

by:Jamie McKillop
ID: 39870473

How long are you waiting after mailbox creation? It sounds like it may just be an AD replication delay.


Author Comment

ID: 39870482
That was what I was thinking originally, but I created the first user account last night around (6:00pm EST).  It is now 10:35am EST and same problem exists.  So I created another user account to see if I could replicated and i get the same issue.
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LVL 37

Accepted Solution

Jamie McKillop earned 2000 total points
ID: 39870504
Check the health of your Active Directory. Make sure you don't have any replication issues.


Author Comment

ID: 39870600
looks like i have some errors  :(

Author Comment

ID: 39870948
OK all replication issue are now resolved but I still am having the same problem.

Author Comment

ID: 39871065
OK, so I found out the issue.  One of the DC was being wacky and so I rebooted that server.  The exchange server was pointing to that DC and because of it OWA was issuing account errors on any new user accounts that were created.

Thank you jjmck!  I used:    repadmin /showrepl * /errorsonly        command to help troubleshoot the issue.

Author Closing Comment

ID: 39871068
This pointed me in the right direction on getting this issue resolved.  Thank You!

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