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Need help recovering deleted folder in outlook 2003.

Posted on 2014-02-19
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Last Modified: 2014-02-19
Please help.

I have a user on the network who deleted a very important folder from her outlook.  She deleted the folder from her recycle bin also.

User has Windows XP w/ Microsoft Office 2003 Professional.   I noticed that her pc is set to archive every 14 days but I cannot figure out how to recover her archived emails.  

I tried to do a import her .pst but all it's only 25kb while her .OST is 29MB in size.  

My exchange server was backed up 5 days ago using Microsoft Backup to a .BKF file.  

Is there any way to recover just this one folder without having to backup the entire exchange server?  

Is there any free or trial software I can use to recover her folder back into her Outlook?  

Help would be greatly appreciated.
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Question by:jungliss28
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6 Comments
 
LVL 36

Expert Comment

by:Kimputer
ID: 39870564
Archiving means deleting from the original location. Therefore I find it hard to believe it's in the archive folder (otherwise she wouldn't have the original item in her mailbox). But still you can check it, by checking the archive settings (it will tell you which PST file it uses), and open that PST file (sometimes already open in Outlook.
The OST file is the next step, but it's only useful if you haven't connected Outlook to the server after deleting the files. After you synched to Exchange, the folders are not easily retrieved.
And that brings you to the last step: expensive recovery software. If you google:
recover deleted items from ost
you will find quite a few alternatives. Each with a different price tag. Some have demo versions, you can try it to see if it's even possible to retrieve your items or not. The demos will show you if it's possible, but you can really retrieve the items after you buy the full version. If you use the demo, and can't find your items, there's no need to purchase the software.
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Accepted Solution

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Kimputer earned 500 total points
ID: 39870580
Also please note that even if you delete your items and even empty your Deleted Items folder , there's sometimes a limited time frame where you can retrieve your items through Exchange by Tools > Recover Deleted Items. (Time frame depends on Exchange server settings).
Also note that restoring from BKF, means your whole organisation will be restored, and ALL users will lose 5 days of work.
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Author Comment

by:jungliss28
ID: 39870590
How do I use the Tools "recover deleted items"  the files was just deleted at 9:30 am EST today.  Am I to late or is there still a chance?

Is this feature on Outlook 2003 or does it have to be done on the 2003 Exchange Server itself?
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Author Comment

by:jungliss28
ID: 39870660
Found it!!! Thank you so much.  Didn't even know Outlook had this feature, I must've been blind!!
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Author Closing Comment

by:jungliss28
ID: 39870663
Straight to the point!!  Got all my missing folders recovered.  Thank you sir!!!
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Author Comment

by:jungliss28
ID: 39870673
Oh forgot to mention.  I went to Outlook, then selected deleted items bin on the left side.  Then selected Tools from the menu an selected "recover deleted items"   Found all my deleted items and recovered them.  Awesome!! Thank you again Kimputer.  You saved the day!
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