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Samsung Kies Air says I need Java to download multiple files but I already have Java 7 update 51

Posted on 2014-02-19
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Last Modified: 2014-06-02
Hi techs
Samsung Kies Air says I need Java to download multiple files but I already have Java 7 update 51.  This is for my Galaxy S3.  Not able to download stuff from phone to pc b/c keep getting the error, "Install Java to download multiple files".  This is on Win7 IE 11, or Chrome.
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Question by:Mark O'Brien
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Dave Baldwin earned 500 total points
ID: 39872076
In Java 7 update 51 you have to go into the Java Console and 'enable' it's use in your browsers.  It is disabled by default.  Directions here: http://www.java.com/en/download/help/troubleshoot_java.xml
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Author Comment

by:Mark O'Brien
ID: 39882902
I will try this.  Thank you.  Mark88
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Author Comment

by:Mark O'Brien
ID: 40016342
Samsung's saying that they're not using Kies Air any longer.
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Author Closing Comment

by:Mark O'Brien
ID: 40107274
Thank you Dave Baldwin
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Expert Comment

by:Dave Baldwin
ID: 40107301
You're welcome, glad to help.
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