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Samsung Kies Air says I need Java to download multiple files but I already have Java 7 update 51

Posted on 2014-02-19
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Hi techs
Samsung Kies Air says I need Java to download multiple files but I already have Java 7 update 51.  This is for my Galaxy S3.  Not able to download stuff from phone to pc b/c keep getting the error, "Install Java to download multiple files".  This is on Win7 IE 11, or Chrome.
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Question by:Mark88
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Dave Baldwin earned 500 total points
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In Java 7 update 51 you have to go into the Java Console and 'enable' it's use in your browsers.  It is disabled by default.  Directions here: http://www.java.com/en/download/help/troubleshoot_java.xml
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by:Mark88
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I will try this.  Thank you.  Mark88
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by:Mark88
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Samsung's saying that they're not using Kies Air any longer.
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by:Mark88
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Thank you Dave Baldwin
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by:Dave Baldwin
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You're welcome, glad to help.
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