?
Solved

BES Express 5.04 Exchange 2010SP3 Event ID 20137: MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d) Event ID20137

Posted on 2014-02-19
4
Medium Priority
?
785 Views
Last Modified: 2014-03-17
Server 2008R2 3 Hper-V VM's DC\Exchge\BES BES has been running ok for 3 years. Users were receiving intermittently so upgraded to v5.0.4 and have since upgraded to EXGE SP3. No mail going to devices. IEMSTest successful bbsrptest successful Gone through all the various KB related to the errors can't what is wrong and my tearing my hair out. Also getting
"DecryptDecompress() failed Error 604" Event ID 20209 Tried adding a brand new device via BlBerry Desktop it doesn't get activated. Where do I go from here
Have 60 Users out on the road going nuts
0
Comment
Question by:Adapt2NL
  • 3
4 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39872618
Did you upgrade the MAPI CDO client on the BES? To do that you need to stop and disable all of the BES services. Remove the old MAPI CDO client, reboot the machine, install the new one and then change the BES Services back to automatic and reboot again.

Simon.
0
 

Accepted Solution

by:
Adapt2NL earned 0 total points
ID: 39923176
Apologies for not responding. we managed to resolve our issue by finding a two week old backup of the VM. We believe a corruption occurred because one of the 8 Raid5 disks although not failing was showing wear and tear and this was affecting things.
With regards to your response I do not recall there a requirement to upgrade the MAPI CDO and do the best of my knowledge our MAPI CDO was the required version.
I have noted your personal details for future reference
Thank you
0
 

Author Comment

by:Adapt2NL
ID: 39923182
ok
0
 

Author Closing Comment

by:Adapt2NL
ID: 39933732
Not a true solution
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

The article is for all the Exchange users seeking smooth and effective EDB to PST conversion. Exchange Server is the most widely used platform for messaging with collaborative sharing, Exchange online, secure working environment, etc.
Lotus Notes is the most prominent choice of all users due to its advance email management. It provides email features along with contact management, appointments, task, calendar etc. Many users rely on its service to carry out electronic communicati…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
how to add IIS SMTP to handle application/Scanner relays into office 365.

585 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question