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Mail to Exchange Foreign Connector Stopped Working on 1 of 2 CAS servers

Posted on 2014-02-19
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Last Modified: 2014-03-02
We have been running Exchange 2007 servers for a number of years.  Until this week everything has been running correctly.  The only change was one of our CAS/Hub Transport servers was given more RAM and rebooted.  Here is our setup.

1 Mailbox Server
2 CAS/HUB Transport Servers

MB Server = Inside network.
CAS1 = DMZ server handles webmail/iPhones etc.
CAS2 = Inside network, has Foreign Connector for FAX servers.

When someone wants to send a fax, they use an email address @1234567890.fax.  I believe the standard is for the mailbox server sends round robin to the two CAS servers.  What has started happening this week is when a message gets routed to CAS2 from MB the fax works, but if the message goes to CAS1 it tries to send it out the external connector to the Internet, which then fails due to invalid DNS.  

We have reinstalled the foreign connector (FAX software.)  We have spoken with the FAX software vendor and they claim the problem is with Exchange.  We have spoken with Microsoft and they have said we can disable CAS1 from receiving emails inside or install the software on CAS1.  The later would require opening up NETBIOS through our firewall.  Neither is acceptable especially since it has worked flawlessly for years.

I have researched this on the Internet and have found a couple of things.  1 person said that a send connector should be installed on CAS1, I believe Microsoft tried that, but not sure if they did it correctly.  The other person stated that installing in on 1 Hub transport server should allow all the Hub to route messages destine for the Foreign Connector.

What is the correct way it should work and how can I fix it?
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Question by:RGreen978
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LVL 37

Expert Comment

by:Jamie McKillop
ID: 39873448
Hello,

So, you have a Send Connector setup for this fax service? If so, in EMC, go to Organization Configuration / Hub transport / Send Connectors. Open the Properties page for this connector. On the Source Server tab, make sure only CAS2 is listed.

-JJ
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Author Comment

by:RGreen978
ID: 39874537
We don't have a send connector setup for this fax service.  It uses a Foreign Connector and a service install on CAS2 to drop the messages into a shared folder.  The FAX server then uses a process to map to the server and grab the messages out of the folder.
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LVL 37

Expert Comment

by:Jamie McKillop
ID: 39874570
On the foreign connector, make sure you only have CAS2 listed as a source transport server.

-JJ
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Author Comment

by:RGreen978
ID: 39874665
We do.  I was thinking of trying to add a Send Connector from CAS1 to CAS2 for SMTP:*.FAX, though I didn't think it should be needed.  Any thoughts?
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LVL 37

Expert Comment

by:Jamie McKillop
ID: 39874676
If CAS2 is the only source transport server listed, it should automatically be going to that server.

-JJ
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Author Comment

by:RGreen978
ID: 39874727
Thanks for the suggestions, this is the dilemma, "it should be working."  I understand the connectors are stored in AD, any idea if there could be something screwed up on AD?  FYI, we have uninstalled and reinstalled the foreign connector.
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Assisted Solution

by:Jamie McKillop
Jamie McKillop earned 2000 total points
ID: 39874750
It is possible. I would check your AD health, specifically the replication.

-JJ
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Accepted Solution

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RGreen978 earned 0 total points
ID: 39885485
The solution as strange as it was, was to turn off the CAS1 server for 30 minutes then turn it back on.
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Author Closing Comment

by:RGreen978
ID: 39898365
While JJ did confirm the correct setup, the solution came from an escalated Microsoft ticket.
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