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Citrx XenApps - Unable to connect

Posted on 2014-02-19
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Last Modified: 2014-04-01
Hi Experts,

I have citrix xenapp server 6.0 running on Windows server 2008 R2.

The citrix was working fine all day and I now notice that when I try to log into citrix from the we interface I am getting this error message:


" Cannot connect to the Citrix XenApp server. There is no Citrix XenApp server configured on the specified address."

The only thing that was changed today are:

I am in the process of migrating the DC which is a SBS 2003 box to server 2012 standard and exchange 2010 on a Windows server 2008 R2 box.

I changed the DNS entry on the citrix box to point to the new 2012 server (this is the main DNS server now). The citrix box was pointing to the SBS2003 before for DNS.

DNS is working find, I can ping and browse the 2012 server shares successfully.

Should I just re-boot the citrix box ?

Also, when I log into the console, can can see there are some active users that are logged in remotely.

Any thoughts ? Thanks
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Question by:Teavana
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LVL 17

Assisted Solution

by:WORKS2011
WORKS2011 earned 400 total points
ID: 39872486
what happens if you do ipconfig /flushdns then try to connect?
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LVL 1

Author Comment

by:Teavana
ID: 39872507
same results...., I actually did a flush, then a registerdns.
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LVL 1

Author Comment

by:Teavana
ID: 39872509
Do you think that the citrix services need to be re-started ?
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LVL 25

Assisted Solution

by:Sekar Chinnakannu
Sekar Chinnakannu earned 1600 total points
ID: 39872521
yes try to reboot the server and make sure your have a entry in DNS and able to resolve  the name. Once server is up try to telnet port 1494
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LVL 1

Author Comment

by:Teavana
ID: 39872525
Re-booting did not fix it... I am installing telnet now and i will check the dns
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LVL 1

Author Comment

by:Teavana
ID: 39872543
There is an entry for the citrix server in DNS.

I type telnet 1419 but this fails to connect.
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LVL 1

Author Comment

by:Teavana
ID: 39872570
Any other thoughts ?
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LVL 25

Expert Comment

by:Sekar Chinnakannu
ID: 39872624
telnet to 1494, so server name able to resolve right
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LVL 1

Author Comment

by:Teavana
ID: 39872643
telnet is working, I get IcA...

I noticed that when I ping the servers by name the new servers resolve to IPV4 address.

When I try the cirix server it respond with the IPV6 address.

Do you know what I am doing wrong ?  Thanks
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LVL 1

Accepted Solution

by:
Teavana earned 0 total points
ID: 39874134
Thanks for both of your help. The citrix receiver was the culprit.  un-installing/re-installing it resolved this issue.
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LVL 1

Author Closing Comment

by:Teavana
ID: 39968786
I was able to resolve this item but I want to award the points.
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