Access Exchange Account on Outlook while off line on a laptop.

Posted on 2014-02-20
Last Modified: 2014-02-26

We have couple of users would like to access their email while they are off-line, outside the network using their laptop. Cache mode is not acceptable.
Question by:tomfontanilla
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LVL 95

Expert Comment

by:John Hurst
ID: 39873335
Cache mode is not acceptable

If the users are off line, then using the cached OST file is the only way.

I took off line literally.

If they are on the Internet, then set up Outlook Web Access and they can deal with email that way.

Author Comment

ID: 39873665
What are the consideration  using cached OST file? I mean, should I be aware of anything if my user use the office PC (Outlook) when they are not on their laptop? I know some cases, if you cache mode, there are consequences when it does not sync up, especially with large mailboxes. Please advise.
LVL 95

Accepted Solution

John Hurst earned 500 total points
ID: 39873715
The only real consequence of a cached OST file is that it should sync up. So when a user is in the office and in Outlook, they should close Outlook and allow the sync to happen. This may take a few minutes, but it is necessary to allow proper use off line. It is an inconvenience so I have two ways to work for clients:

1. If you have a good connection to the server, then use Outlook on Exchange. That will work well and avoids issues with OST files. Some clients would rather hook up than remembering to sync when they are rushing out to an appointment.

2. If you must work off line (sitting at a table with a client and need to use an Outlook mail), then be sure to close Outlook and wait for the sync to occur before disconnecting their laptop.

There is no magic or holy grail here. People must pay attention to what they are doing.
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LVL 95

Expert Comment

by:John Hurst
ID: 39888807
@tomfontanilla - Thank you and I was happy to help. I hope your users will adapt well.

Author Comment

ID: 39888819
Thank you for your help Expert :-)

Author Comment

ID: 39888822
I posted another question, maybe you can take a look?

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