Solved

ipad/Active sync with Exchange 2010

Posted on 2014-02-20
11
318 Views
Last Modified: 2014-03-11
All of a sudden I cannot connect ipad/iphone to exchange 2010. The ipad does connect but where it says last synchronization is blank. I get an error on the ipad saying cannot connect to the server.

Should I restart the MSExchangeSyncAppPool???
0
Comment
Question by:AquaJ9
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
11 Comments
 
LVL 1

Expert Comment

by:jairajnaidu
ID: 39873461
Firsrt restart the Ipad and chek if internet connection is working on IPad
0
 

Author Comment

by:AquaJ9
ID: 39873467
Yeah all that has been done already. I even re wiped the ipad from scratch and didnt use the backup. So the ipad is wiped im settings up the exchange part.
0
 
LVL 5

Expert Comment

by:Dave Gould
ID: 39873478
If it is one person having problems and everybody else is working, Id tend to look on the iPad side before restarting server services.
ie can the ipad surf the internet...etc
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 

Author Comment

by:AquaJ9
ID: 39873494
It is currently working for everyone it is only when I try to connect a new device.
0
 
LVL 37

Expert Comment

by:Jamie McKillop
ID: 39873531
Hello,

Are you a Domain Admin? If so, you need to enable inheritance on your account:

Open Active Directory Users and Computers.
On the menu at the top of the console, click View > Advanced Features.
Locate and right-click the mailbox account in the console, and then click Properties.
Click the Security tab.
Click Advanced.
Make sure that the check box for "Include inheritable permissions from this object's parent" is selected

Exchange will automatically revert this so you have a short window between enabling inheritance and syncing the device for the first time.

-JJ
0
 

Author Comment

by:AquaJ9
ID: 39873546
Yes and this has been done already and still no luck. I tried doing that yesterday.
0
 
LVL 37

Expert Comment

by:Jamie McKillop
ID: 39873558
Is activesync enabled on your account? How long did you want after enabling inheritance? I've seen it take a bit of time.

-JJ
0
 

Author Comment

by:AquaJ9
ID: 39873562
Yes its enabled

I did it about 1pm EST yesterday. How long does it take more then 24 hours?
0
 
LVL 37

Expert Comment

by:Jamie McKillop
ID: 39873590
The time it takes depends on your AD replication. If you are making the change in the same site as the Exchange server, it should be pretty quick. You have to sync the device before Exchange reverts the change, so you have a window of about an hour.

I would give it another try.

-JJ
0
 

Accepted Solution

by:
AquaJ9 earned 0 total points
ID: 39910549
I restarted the IIS services and emails started going to the ipad's and I can connect new devices.
0
 

Author Closing Comment

by:AquaJ9
ID: 39919987
I provided the solution that no body did.
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question