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Problem with Windows 8.1 security settings

Hi, I got a user who uses Windows 8.1 on an SBS 2003 network.

Yesterday, she tried to print a couple of pages from a 320-page pdf file to her local printer. It went to print ALL the pages and she tried to cancel the job but got the Access Denied message.

Turning off the printer and PC fails to clear the job and obviously access to the print spooler were not allowed.

I checked her account settings on the printer and her domain account is not showing, but Everyone is set to print only. I tried logging her on as a network administrator but as this account didn't show, that didn't work.

I tried to get her logged on as the local admin, lucrezia-pc\lucrezia, but it wouldn't accept the password. The local admin on the pc seems to be lucrezia@outlook.com and that has all the printer permissions granted.

Should I enter the local admin as lucrezia-pc\lucrezia@outlook,com? I thought the use of the suffix was only for the Apps store.

Gary Dewrell

Sounds like it is tied to a Microsoft online account. Login as that account and then reset the password on the LOCAL administrator account or create a new Local administrator account.

comfortjeanius

When you go to the local Users and Groups

windows key + x ------> Open Command Prompt(Admin)

Type:

net user administrator |FIND/I "Account active"

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If you get "No" like this picture below then the local administrator account is disabled.

To activate the administrator account....
Type:

net user administrator /ACTIVE:YES

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To set the admin password.......
You can
windows key + r

Type: lusrmgr.msc ---------> Users ---------> Right-click on Administrator ----------> Set Password

or
Type:

net user administrator newpassword /ACTIVE:YES

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This will enable the account and set a password.

While still have the command prompt open

net stop spooler

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Delete the documents from C:\WINDOWS\system32\spool\PRINTERS

net start spooler

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Try to remove the drivers and re-install

windows key + r

Type:

printui /s

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McKnife

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bill2013

ASKER

Thanks for the advice. I will be onsite on Sunday and try all the suggestions.

bill2013

ASKER

thanks