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A old user appears in All Users but not showing up in GAL

Posted on 2014-02-20
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Last Modified: 2014-02-20
Hi Exchange Experts,

Just found out that one of the old users appear in All users list but in GAL.

My environment: Exchange 2010 SP3 RU 4

I tried the following already and it still does not show up:

1) EMC-> Organization Config->Mailbox->OAB->Update
2) Downloaded the GAL OAB on the client
3) Issued the following PS commands:
Get-GlobalAddressList | update-GlobalAddressList
Get-AddressList | update-AddressList
Get-OfflineAddressBook | Update-OfflineAddressBook
Get-ClientAccessServer | Update-FileDistributionService

Even after 24 hours I don't see the user in GAL.

Any help would be appreciated.

Thanks,
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Question by:Deorali
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Accepted Solution

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Gary Dewrell earned 500 total points
ID: 39873688
We had a similar problem after a domain migration. See if this is the issue you are having.

http://www.poxycat.com/2008/06/missing-users-from-exchange-gal.html
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Author Closing Comment

by:Deorali
ID: 39873753
Thank you gdwerell. That resolved my issue.

1) I modified the email address on the general tab of AD user to match the primary SMTP address set in Exchange.
2) EMC->GAL->Update
3) Update-filedistributionservice -identity "server name"
4) Downloaded the GAL OAB in client

Now I can see user in GAL.

Much appreciated.
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