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Office Communicator 2005 no longer works after service account password change

Posted on 2014-02-20
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Last Modified: 2014-02-26
I have an Office Communictor 2005 server setup. The main service was setup to use the domain admin account. I changed that password the other day and now my users are unable to log into communicator. I tried updating the password but it still does not work. Any ideas on how to trouble shoot the problem?

Thanks,

Justin
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Question by:JustinGSEIWI
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Author Comment

by:JustinGSEIWI
ID: 39874129
I also noticed several updates installed last night. I removed the updates but I am still not able to sign in. When my users try to sign in, they get a username and password prompt which never needs to be filled out. They just need to enter their e-mail address into the sign in account field in the settings.

I looked through the logs but can't find anything that is helpful. I have restarted the server multiple times.

Any help is appreciated.

thanks,

Justin
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Author Comment

by:JustinGSEIWI
ID: 39874393
I enabled logging and found the following.

To:  <sip:js@gs.org>
From:  <sip:js@gs.org>;tag=e753b5c929;epid=9c428c5620
Call-ID:  a3e3a26b3f4a4d35b661cf94cf468d72
CSeq: 1 REGISTER
Contact:  <sip:192.168.10.143:60746;transport=tls>;methods="INVITE, MESSAGE, INFO, SUBSCRIBE, OPTIONS, BYE, CANCEL, NOTIFY, ACK, REFER, BENOTIFY";proxy=replace
Via:  SIP/2.0/TLS 192.168.10.143:60746
Max-Forwards:  70
Content-Length:  0
Other-Headers: User-Agent:  LCC/1.3.5371 (Microsoft Office Communicator 2005 1.0.559.0)
Other-Headers: Supported:  com.microsoft.msrtc.presence, adhoclist
Other-Headers: Supported:  ms-forking
Other-Headers: ms-keep-alive:  UAC;hop-hop=yes
Other-Headers: Event:  registration
Other-Headers: Allow-Events:  presence
$$end_record
$$begin_record
LogType: diagnostic
Date: 2014/02/20 17:53:48
Severity: information
Text: Response successfully routed
SIP-Start-Line: SIP/2.0 401 Unauthorized
SIP-Call-ID: a3e3a26b3f4a4d35b661cf94cf468d72
SIP-CSeq: 1 REGISTER
Peer: 192.168.10.143:60746
$$end_record
$$begin_record
LogType: protocol
Date: 2014/02/20 17:53:48
Direction: Outgoing
Origin: Local
Peer: 192.168.10.143:60746
Message-Type: Response
Start-Line: SIP/2.0 401 Unauthorized

When I restart the server, the time is 7 minutes off. I reset the time but I am still unable to log in. When I look at the log above, the time is listed as 17:53:48 which would be almost 6PM. That is six hours or so fast. I am wondering if an off time is causing the issue but I can't tell where else the time may be off?

Thanks,

Justin
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Expert Comment

by:Jim P.
ID: 39875939
Go to the server that has communicator on it and sort b the Service name.

You shouldn;t be using the Damion admin account but ....

Make sure the all servides ar upred with then new password.
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Accepted Solution

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JustinGSEIWI earned 0 total points
ID: 39876818
Thank you for the reply. I was able to fix this with the resolution below.

Log on to the Live Communications Server 2005 server as a member of the RTCUniversalServerAdmins group.
Open Live Communications Server 2005.
In the console tree, expand the forest node, and then do one of the following:
For an Enterprise pool, expand Enterprise pools, expand the pool, right-click Front Ends, and then click Properties.
For a Standard Edition Server, expand Standard Edition servers, right-click the pool, click Properties, and then click Front End Properties.
Click the Authentication tab.
On the Authentication tab, in the Authentication protocol list, click the protocol “NTLM”.

Justin
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Author Closing Comment

by:JustinGSEIWI
ID: 39888290
I found the fix elsewhere on the internet.
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