iPhone Spyware\Clone

I have a user that may have some spyware on her phone I have gone through some steps that I found online and one in general came back with something I have a question on. I dialed **54321 and received the following text "FreeMsg: (**54321) - May the Grace and Blessing of our Saviour be with you and yours this Christmas season!  Praise be to God :) - Voice/DataChgMayApply"
Does the confirm that there was spyware on the device? Also is there any way to tell when this was installed and what data was sent? Does anyone have any other steps to detect and remove spyware or clone from an iPhone 5?  
Thank you for any help you can provide.
text-0.txt
ashmerAsked:
Who is Participating?
 
*** Hopeleonie ***Connect With a Mentor IT ManagerCommented:
Yes you can't run it manually. Then the iPhone should be clean...
0
 
mebaby333It AdminCommented:
Is the phone jailbroken?
0
 
ashmerAuthor Commented:
No it is not.
0
 
*** Hopeleonie ***IT ManagerCommented:
Can you install Lookout (best free Antivirus App) and run a scan?
0
 
ashmerAuthor Commented:
I have installed the Lookout app and there is no option to run a scan but I do see a Process Monitor that says there is no malicious processes detected. Ar there any other apps or scans that I can run.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.