Improve company productivity with a Business Account.Sign Up

x
?
Solved

User cannot view file Excel 2010 file in shared folder / OS Windows 7 Professional

Posted on 2014-02-20
4
Medium Priority
?
427 Views
Last Modified: 2014-02-24
User cannot view file Excel 2010 file in shared folder.  If user clicks to open, the file opens but there is nothing in it.  If another user opens it, it opens fine.  

Have deleted user's temp files.  USer is not getting an access denied error.  User has restarted pc with no better results.  

Does anyone have any other ideas as far as what else could be checked?

thanks,
0
Comment
Question by:losgadas
  • 3
4 Comments
 
LVL 22

Accepted Solution

by:
Ivano Viola earned 2000 total points
ID: 39874154
As a test....
Make a copy of the file and give it a new name. Can the user open the renamed file? Better still, do a "File - Save As" and rename it that way.

IV
0
 
LVL 1

Author Comment

by:losgadas
ID: 39874193
If I rename the file and then user can see it, what would that tell us?  it is a shared file that other users access.  So, I would have to either replace her pc or take steps to view the file.  It seems to be stuck on a cell.
0
 
LVL 1

Author Comment

by:losgadas
ID: 39874285
there appears to me to be something cached from excel in her user profile.  If i open the file, it opens fine.
0
 
LVL 1

Author Closing Comment

by:losgadas
ID: 39882994
thanks
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Excel can be a tricky bit of software to get your head around. Whilst you’ll be able to eventually get to grips with the basic understanding of how to get by, there are a few Excel tips that not everybody will even know about let alone know how to d…
When you see single cell contains number and text, and you have to get any date out of it seems like cracking our heads.
The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…

606 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question