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2012 server windows update issue

Posted on 2014-02-20
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Last Modified: 2015-06-04
Hello experts,
I'm facing issue with windows updates.
Its a vm on hyperV cluster. Every time when I click on windows update it stats searching for updates and stuck on same state. Tried to restart the update service and found its also hung.

Server is having 8gb memory 4cpu.

Any idea on this issue?
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Question by:Pradeep Dubey
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9 Comments
 
LVL 10

Expert Comment

by:convergint
ID: 39874816
Can you look in the event logs and post what error comes up when the updates fail?  These are the things you can try as well:

Suggestion 1: Temporarily disable firewall and antivirus program to test the issue.

Suggestion 2: Disable Windows Update service, rename the folder %windir%\SoftwareDistribution and restart the Windows Update service.

Suggestion 3: Reset Windows Update components to check the result. For the detailed steps, please refer to the following Microsoft KB article:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
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LVL 11

Author Comment

by:Pradeep Dubey
ID: 39875995
This is a New VM just created using ISO. and ISO downloaded from MS site.

Firewall is in disabled state.

reset the windows directory (software distribution folder recreated)

Still no luck.
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LVL 11

Author Comment

by:Pradeep Dubey
ID: 39876082
getting error Code 8024402F every time...
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LVL 10

Expert Comment

by:convergint
ID: 39881013
Try the MS FixIt Tool: http://windows.microsoft.com/is-is/windows/windows-update-error-80244016-8024402f-c80003fa#1TC=windows-7

Do you have any proxy running?

If you had the .net 4 or update (KB982670) installed, try uninstalling it rebooting and rerunning the updates.
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LVL 11

Author Comment

by:Pradeep Dubey
ID: 39899954
Sorry, these info is not helpful.

Anyone please help me on this.
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LVL 10

Expert Comment

by:convergint
ID: 39902026
Someone else here had a similar issue that ended up being that they needed to disable the NIC offloading.  http://www.experts-exchange.com/Software/Microsoft_Applications/Virtual_Server/Q_26941221.html
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LVL 11

Accepted Solution

by:
Pradeep Dubey earned 0 total points
ID: 39914304
I have formated C: and update started again. MS dont provided a solution in 1 week.
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LVL 11

Author Closing Comment

by:Pradeep Dubey
ID: 39922889
format the c; and install OS again. then update started.
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Expert Comment

by:kapten_brum
ID: 40813599
I had the same error .

I tried everything from the proposed sollutions but no luck.

At the end i noticed that the server har problems with resolving some webpages. I simply add the ISP DNS server on the NIC and testet the windows updater. It started to work without problems :D.
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