Solved

Cannot Send / Expand to Contact Group List in Outlook 2013 (Exchange)

Posted on 2014-02-20
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Last Modified: 2014-04-27
Hey Guys -

I'm having issues creating & using my own personal Contact Groups with accounts from the Global Directory.  I've installed / migrated Exchange a few times in the past, but can't figure out this stupid little issue on my workstation.  Below are the system specs as well as the issue:

System Specs
- Outlook 2013 (Fully patched except Feb 2014 patches)
- Exchange (unknown version - prob 2010)
- Have 2 Exchange email accounts added
   - Exchange email account on same domain my system's joined to
   - Exchange email account (Personal Email) via hosted Exchange (offsite)
- Windows 7 x64

The Issue
I go to "People" and create a "New Contact Group."  After naming it, I add members from Address book which automatically loads the Global Directory.

Note: If I choose Address Book, I get the below error (pic #1) followed by my work exchange accounts' contact list which is displayed as being empty even though it's not (pic #2)
Pic1Pic2
I can successfully add members to the group from global directory, though, which is what I'm wanting to do anyways.  After adding the members (4 total), I save and close.

Back in the Mail view, I open a new email message.  In the To box, I start to enter the Group's name I created which usually autofills.  When I try to expand it, I get the normal message about not being able to collapse it again.  After clicking OK, the following error appears:
Pic3
OK, so I can't expand - no biggie.  When I try to send the email to the group, I get this  error message:
Pic4
When I click OK, it just goes back to the email like I never tried to send it.

So... that's about it.  I'm thinking that the issue lies somewhere in me having x2 Exchange accounts from different servers (on different domains) added to Outlook, but can't nail down what's up.

Any suggestions / ideas?  Thanks!
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Question by:BzowK
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Accepted Solution

by:
Md. Mojahid earned 500 total points
ID: 39884672
For Pic1

To resolve this issue, remove and reinstall the Outlook Address Book. To do this:
Start Outlook.
On the Tools menu, click E-mail Accounts.
Click View or change existing directories or address books, and then click Next.
Click Outlook Address Book, and then click Remove.
Click Yes when you receive the prompt to confirm the removal.
Click Add.
Click Additional Address Books, and then click Next.
Click Outlook Address Book, and then click Next.
Click OK when you receive the message to restart Outlook.
Click Finish.
Click Exit on the File menu to quit Outlook.
Restart Outlook.
In the Folder list, right-click the folder that you want to use with the Address Book (for example, right-click Contacts), and then click Properties.
Click the Outlook Address Book tab.
Click to select the Show this folder as an e-mail Address Book check box (if it is not already selected), and then click OK.

Pic2
http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_27879267.html

Pic 3
can resolve this error by creating a new list. Don’t try to select the DL automatically, because it will just pick up the old one.

Go to your contacts list and and select the new distribution list from there.
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