Solved

Shared files reporting lock status incorrectly

Posted on 2014-02-20
1
203 Views
Last Modified: 2014-03-29
I have a client running a server 2012 with several shared folders/drives filled with various Office documents (Word and Excel). The issue is, when a user tries to open a file, they receive a prompt stating the file is locked for editing because it is open by a particular user. That user does not have the file open, but he did create them originally.

This prevents users from knowing who has a file open to ask them to close it or go close it for them in cases of an unattended workstation.

They are using Office 2007. I have located a possible fix for Excel at http://support.microsoft.com/kb/2598133 but it does not explain the behavor with Word.
0
Comment
Question by:smartytech
1 Comment
 
LVL 7

Accepted Solution

by:
jaynee earned 500 total points
ID: 39875829
This can happen when the user who is reported as having had the file open terminates Word abnormally, and I have also seen it where that user does not have delete rights in that folder.
Check for the existence of that user's lock file in the shared folder (you'll need to have "show hidden files/folders/drives" enabled to see it and delete it if found.  It's in the format ~$nnnnnnn.doc, is 1kb in size, and contains the UserID of the person who has the file open.  You'll probably find a bunch of temp files in there too, which can be deleted.

To check if it is a permissions problem, give that user full rights in the share and see if that makes the problem go away.
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

Suggested Solutions

Recently Microsoft released a brand new function called CONCAT. It's supposed to replace its predecessor CONCATENATE. But how does it work? And what's new? In this article, we take a closer look at all of this - we even included an exercise file for…
This article descibes how to create a connection between Excel and SAP and how to move data from Excel to SAP or the other way around.
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now