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Shared files reporting lock status incorrectly

I have a client running a server 2012 with several shared folders/drives filled with various Office documents (Word and Excel). The issue is, when a user tries to open a file, they receive a prompt stating the file is locked for editing because it is open by a particular user. That user does not have the file open, but he did create them originally.

This prevents users from knowing who has a file open to ask them to close it or go close it for them in cases of an unattended workstation.

They are using Office 2007. I have located a possible fix for Excel at http://support.microsoft.com/kb/2598133 but it does not explain the behavor with Word.
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smartytech
Asked:
smartytech
1 Solution
 
jayneeIT ManagerCommented:
This can happen when the user who is reported as having had the file open terminates Word abnormally, and I have also seen it where that user does not have delete rights in that folder.
Check for the existence of that user's lock file in the shared folder (you'll need to have "show hidden files/folders/drives" enabled to see it and delete it if found.  It's in the format ~$nnnnnnn.doc, is 1kb in size, and contains the UserID of the person who has the file open.  You'll probably find a bunch of temp files in there too, which can be deleted.

To check if it is a permissions problem, give that user full rights in the share and see if that makes the problem go away.
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