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Microsoft Dynamics CRM 2011 Email Router Service Fails to Start

Posted on 2014-02-20
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I am having the issue described here: http://support.microsoft.com/kb/954522

#16192 - The E-mail Router service could not run the service main background thread. The E-mail Router service cannot continue and will now shut down. System.Configuration.ConfigurationErrorsException: System information was not specified in the E-mail Router service configuration file. The E-mail Router service cannot continue and will now shut down. ---> System.Xml.XmlException: Root element is missing.

However; The fix of removing the XML file and restarting the service has no effect. I am on rollup 16.
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Question by:integrityts7723
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by:Feridun Kadir
ID: 39874256
Have you tried running the Email Router Configuration manager to see if it creates the XML file correctly?
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Expert Comment

by:asking01
ID: 40923966
Hi, I'm having the same issue, is there a fix for this?
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Feridun Kadir earned 2000 total points
ID: 40924032
I guess you could try removing and then reinstalling the Email Router.

Is this after a new install or later?
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Expert Comment

by:asking01
ID: 40925707
Reinstalling the Email Router resolved the issue, apparently this is a known issue with CRM 2011.
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by:Feridun Kadir
ID: 40925750
Glad you got there.
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