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COMPLETELY remove and reinstall IE9

Posted on 2014-02-20
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Last Modified: 2016-11-23
I would like to COMPLETELY remove and reinstall IE9

Why? I suspect strongly that it broken.

We use Internet Explorer 9 to get to our main ERP system JD Edwards 9.10
(IE 10 is also used, and works as well)
IE9 gets to the JD Edwards website, and for the most part, displays what it should.
What does NOT work are some of the buttons within the site.
If you click on one it should expand to disply more options, but it does not.
So right there, the user is stopped in his tracks

Regular browsing on the Internet works ok.
It's only this one laptop.
Brand new DELL Lattitude, Win 7 Pro.

There are 25 other similar laptops that are configured alike, and work without issue.
We matched all the settings to another working laptop, no difference.
Reset IE to Default settings, no difference
Uninstalled the update and reinstalled, no difference

I'm out of ideas short of reinstalling the OS and programs from the restore DVD.

Anxiously awaiting some advice.

Thanks
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Question by:permacel
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6 Comments
 
LVL 17

Expert Comment

by:pjam
ID: 39874561
Did you try SFC /scannow from an elevated command prompt.  May have damaged or missing system file.
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LVL 14

Expert Comment

by:comfortjeanius
ID: 39874599
Did you try to restore to a previous point when Internet Explorer 9 was working?  You can probably Repair the OS if you have the Windows 7 CD....


Plus what happens when you open IE in safe mode

Type:
iexplore -extoff

Open in new window

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LVL 28

Expert Comment

by:jhyiesla
ID: 39874703
It's not truly possible to completely uninstall IE.  MS has it so integrated into the OS, that it just has to be there.  Now, having said that, it is possible, assuming that it came with a version other than 9, to "remove" 9 and roll back to the one it was installed with. The front end becomes 8 or whatever, but underneath some of the same code is still running. So if the version you have came with 9, I'm not sure that you can roll back to something earlier. If you can, it's still worth a try be removing it, most likely, in Installed Windows updates from Programs and Features in Control Panel. Depending on what's actually the problem, the code that gets changed underneath may be enough to fix your issue.  If not, I'd suggest using another browser - any other browser than IE - as most of them will work where IE may not.

I've experienced this same kind of thing on my home computer.  I went from 8 to either 9 or 10 and almost immediately found some things that I could not get to work on web sites. So I rolled it back to 8 and everything went back to normal.
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LVL 16

Expert Comment

by:cantoris
ID: 39875393
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Accepted Solution

by:
permacel earned 0 total points
ID: 39889658
Hi all, I solved the problem.

I deleted the user and his profile, then reinstalled him

That did the trick!

Thanks to all for your efforts.
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Author Closing Comment

by:permacel
ID: 39900017
It worked
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