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Remote Desktop Connection

Posted on 2014-02-20
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Last Modified: 2016-10-27
Hi, I have a windows 7 SP1 laptop and when I try and connect via RDP to anything it crashes with Remote desktop connection has stopped working and this in the event log

Faulting application name: mstsc.exe

I have run sfc / scannow which found errors (not sure if this was one of them) but still no good. Really need to start using this??

HELP
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Question by:monarchit
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8 Comments
 
LVL 19

Expert Comment

by:strivoli
ID: 39875164
Is the W7 completely patched with Microsoft Update?
What's the MSTSC's version?
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Author Comment

by:monarchit
ID: 39875184
completely patched yes?

Faulting application name: mstsc.exe, version: 6.3.9600.16415
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Author Comment

by:monarchit
ID: 39875189
I found the fault, I l
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Author Comment

by:monarchit
ID: 39875197
I found the fault. I looked at the RDP properties to see if I could restore files from a restore point and noticed a program called Acronis which I had installed and the trial had expired. I removed it and now works fine?
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LVL 19

Expert Comment

by:strivoli
ID: 39878945
I didn't post further comments because I understood the requester has solved the issue himself.
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LVL 19

Accepted Solution

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strivoli earned 500 total points
ID: 39880278
Dear requester, I understood that since you removed Acronis there's no problem anymore. Is this correct?
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