Hello I have a shared hosting in a USA Company.
Since December some clients has told to me that some mails when enter in the mailbox, has set the time 7 hours before it arrive.
For example, at 10:00 AM Mr A send mail to Mr B, both work together and use mails from the same domain. when the mail enter in Mr B inbox has the time 3:00 AM.
After many mails to the hosting support this is the answer:
I have gone in detail on the issue and even tested by sending emails. I have further escalated the issue to mail enable support team who have identified this issue as a bug in the current version which is installed on the server.
The issue happens when both the sender and receiver are on different time zone. Additionally this is a standard edition which have limitations and does not have provision of setting up the time zones on individual email accounts.
Please feel free to contact us for further assistance.
It's possible that a mail server don't support different time zones? Obviously for us in Spain 7 hours are many to have this "issue" permanently but in the USA for example I don't believe a company would accept this because are different time zones.
Can you give your opinion?