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Exchange Email Address Policy

Posted on 2014-02-21
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Last Modified: 2014-02-23
Hi,

I have an SBS 2011 server running Exchange 2010, I have added a new email address policy to allow for firstname@domain.com as well as the default SBS policy of firstname.lastname@domain.com but it seems that the other policy firstname.lastname@domain.local is missing and when I try to re-apply it still fails to appear when checking the users email addresses.

Any ideas how I can forcefully re-add this so I have the following:

firstname.lastname@domain.com
firstname@domain.com
firstname.lastname@domain.local

Thanks
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Question by:Tahir2008
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Expert Comment

by:strivoli
ID: 39876422
Take a user: does it have the option "Update E-Mail Addresses Based on Recipient Policy" set?
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Author Comment

by:Tahir2008
ID: 39876426
Yes automatically update on recipient policy is checked.
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Expert Comment

by:strivoli
ID: 39876433
This should help. The part "When are Exchange 2010 Email Address Policies Applied?" could help even more.
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Author Comment

by:Tahir2008
ID: 39876535
Ok, I have read that, but now I am finding none of the policies except the number 1 policy is being applied even when told to distribute the changes for the new policy immediately, when I create a new user as well it does not work and only adds the first policy email address and not the other two.
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Author Comment

by:Tahir2008
ID: 39876667
Right, so I have the following:

Exchange Email Address Policies:
Windows SBS Email Address Policy:  %m@domain.com (Priority 1)
SBS Old Server Email Policy: %g@domain.com (Priority 2)
Default SBS Policy: @domain.local (Priority Lowest)

When I create a new user it only adds the Windows SBS Email Address Policy to the user, is it possible to allow me to also add the other two policies above to the new user account at the time of creation?
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Expert Comment

by:strivoli
ID: 39879094
I'll run some tests on a as close as possible replicated system as yours. Will give you feedback during the WE.
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Accepted Solution

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strivoli earned 500 total points
ID: 39880330
Please follow these instructions/suggestions (I attach 3 PICs):
a. Instead of working with 3 Policies, take the working Policy (PIC1).
b. Modify the working Policy based on your needs (PIC2).
c. Apply the Policy and you should get the results shown in PIC3.
Please let me know.
PIC1.png
PIC2.png
PIC3.png
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Author Comment

by:Tahir2008
ID: 39880507
Thanks, at the moment I think I have fixed it so that any new users created will contain only the firstname.lastname@domain.com and all previous users would have both as they are the only users who would require a legacy email account alias, it does not seem to add the domain.local format for some reason nor does it add the firstname@domain.com (legacy alias) to any new users created unless I change the priority of the policy and then change it back.
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Expert Comment

by:strivoli
ID: 39880525
OK. If you have fixed it, kindly close the question. Thank you.
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Author Closing Comment

by:Tahir2008
ID: 39880541
Thanks for the assistance, though I did not use the suggestion recommended I am still certain if I have issues this solution would be suitable to resolve the issue.
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