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Windows 7 Workstations Trust Relationship Failed

Posted on 2014-02-21
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Last Modified: 2014-03-04
I have a mixture of Windows 7 workstations with Windows XP and after a power failure in my environment, all the Windows 7 workstations are coming up with the Trust Relationship Failed error.

I have tried removing them from the AD and readding them, but they still come up with a failed trust relationship each time we reboot.  Usually, removing and adding solves the problem when I've seen it in the past.

Any ideas?
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Question by:ParadiseITS
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15 Comments
 
LVL 19

Expert Comment

by:helpfinder
ID: 39876781
try to reset computer account in AD (Users and Computers > Reset computer account)
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LVL 19

Expert Comment

by:Peter Hutchison
ID: 39876787
Check that all the relevant services on running on the DCS (how many DCs do you have) e.g.
Active directory domain services, Netlogon, DNS server etc. Run a DCDiag tool to check that it is working properly.
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LVL 9

Author Comment

by:ParadiseITS
ID: 39876828
RE: try to reset computer account in AD (Users and Computers > Reset computer account)

We even did better than that and deleted the computer account all together, still no luck.
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LVL 9

Author Comment

by:ParadiseITS
ID: 39876829
RE: Check that all the relevant services on running on the DCS (how many DCs do you have) e.g.
Active directory domain services, Netlogon, DNS server etc. Run a DCDiag tool to check that it is working properly.

Two DCs -- can we run DCDIAG during the day?
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LVL 19

Expert Comment

by:helpfinder
ID: 39876855
yes you can
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LVL 4

Expert Comment

by:amclaughlin01
ID: 39876865
We have this issue crop up from time to time, and we have found running through the network wizard on the workstation 99% of the time resolves the issue.  We originally were doing the remove and readd to the domain, but the network wizard seems to work quicker and faster.  

Plus, if you remove and readd, then you need to recreate any permissions or group memberships.  The network wizard seems to reset the computer account/password and retains all group memberships, rights, etc...
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LVL 9

Author Comment

by:ParadiseITS
ID: 39877402
Yes, that is usually the case.  But in this case it does not work.
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LVL 9

Expert Comment

by:Zenvenky
ID: 39877423
Is this issue occurs with all the Win7 workstations or couple of machines?

Just take one corrupt machine for testing purpose and update NIC drivers, then join it to domain. I'm sure it will work this time. Also check for event ID netlogon 5719 in Win7 workstations, if it exists then you have to update the NIC drivers.

Netlogon Event ID 5719
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Expert Comment

by:MortensonIT
ID: 39877500
Have you tried the NET DOM command?

netdom resetpwd /server:domaincontroller /userd:domain\USERNAME /passwordd: *

I use this instead of doing the disjoin/rejoin process.
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LVL 9

Expert Comment

by:Zenvenky
ID: 39877703
Netdom meant for domain controllers not for workstations.

http://technet.microsoft.com/en-us/library/cc788073.aspx
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LVL 5

Expert Comment

by:Mdlinnett
ID: 39880511
Have the DC's had graceful shutdowns or did they just go off too?

Using a Win 7 PC as a test, do a System restore to a point in time prior to the power loss then remove / re-add to the Domain.  See if that sticks.

It does sound AD related but it might be worth giving that a shot.
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LVL 9

Author Comment

by:ParadiseITS
ID: 39880539
The power pulled them all down, no graceful shut downs.  We noted that the time was off on the DC -- we have set the time back to match and are going to try rejoining on Monday.
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LVL 5

Expert Comment

by:Mdlinnett
ID: 39880696
Have the DCs since been given a graceful shutdown / restart? I have seen DCs behave erratically until they have been given a clean, graceful restart following an incident like this.
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LVL 9

Accepted Solution

by:
ParadiseITS earned 0 total points
ID: 39886797
The issue was the time offset -- once that was corrected everything worked fine.
0
 
LVL 9

Author Closing Comment

by:ParadiseITS
ID: 39902798
We solved it ourselves.
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