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Outlook 2013 double mails in sent items

Posted on 2014-02-21
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Last Modified: 2014-03-09
Hi Everyone

We're having a problem at a client site whereby all client mailboxes have double mails within the sent items. It seems as though the mail is sent twice to the recipient, but when checking mails are only sent once.
The server is 2012 with Exch 2K13 loaded on it.

Please assist.
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Question by:aNaLyz3R
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Expert Comment

by:Ahmed786
ID: 39876868
Have you tried to check below options to one of the user  and give a try, if not done.

Outlook options> Mail > Save Messages > Uncheck "Save copies of messages in the Sent Items folder".
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Author Comment

by:aNaLyz3R
ID: 39876873
thanks i will give it a try.....
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Expert Comment

by:Jeffery Hayes
ID: 39877261
Are there any rules on the client?
If not then run Outlook/Office Repair.

Likewise you can log into the OWA and select Options as well as is this a shared mailbox.
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Author Comment

by:aNaLyz3R
ID: 39882075
Hi Jeffery

The thing that's concerning is that all users within the organisation have duplicate mails in their sent items since the migration to Exchange 2013.
Before that, no duplication.
No rules are running on any of the clients.
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Expert Comment

by:Ahmed786
ID: 39882274
Have u tried my option on anyone of the user and checked, is that working ?
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Author Comment

by:aNaLyz3R
ID: 39882276
Ahmed trying that shortly.... will confirm, just waiting to rdp onto user machine.....
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Accepted Solution

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aNaLyz3R earned 0 total points
ID: 39901975
Hi guys

I finally found the problem, my client's server was running Code2 - Email signature system.
It had a setting that caused the duplicate mails in the sent items.

Thanks for your help.

Cheers
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Author Closing Comment

by:aNaLyz3R
ID: 39914430
Solution worked for our environment.
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Expert Comment

by:Ahmed786
ID: 39915880
Thats good to hear.
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