Solved

MagicJack Plus & HP 4345 mfp fax

Posted on 2014-02-21
2
636 Views
Last Modified: 2014-02-24
I have an HP 4345 MFP and we just got a magic jack plus and had the fax number ported over to it. We have used magic jacks with success at several locations on our campuses. However, I can't seem to get this one to work with our HP 4345 mfp.

From the magicjack I can plug in a regular telephone and send and receive calls just fine. But as soon as I plug it into the HP and try to send a fax I receive error messages from the magic jack. I am also hearing a beep sound from the HP - it's not the sound like a sending/receiving fax but a loud beep that happens about every 4-5 seconds when transmitting.

I have tried everything I can find online in my research. I have changed the baud settings, turned on/off ECM error correction mode and reset to default fax settings all to no avail. We also just updated the software on the magic jack.

Does anyone have any suggestions?
0
Comment
Question by:Michael3232
2 Comments
 
LVL 70

Expert Comment

by:Merete
ID: 39878868
Not sure where to go with this as I havent used it but the key area is it works from a telephone
magicJack is a device that plugs into a USB port on the user's computer (or in the case of magicJack Plus, plugs directly into a router) and that has a standard RJ-11 phone jack into which any standard phone can be plugged.
HP LaserJet 4345 Multifunction Printer< should this printer be plugged into the ethernet port on the router  with the telephone and then the router connects the phone and the magicplus
How does this multi printer use the internet and the telephone fax?
http://en.wikipedia.org/wiki/MagicJack
a loud beep that happens about every 4-5 seconds when transmitting << sounds like a fault. No can do?
Take a look at this small  video how to use your magic plus without a computer
http://www.magicjack.com/customercare.html
0
 
LVL 77

Accepted Solution

by:
arnold earned 500 total points
ID: 39879989
The tone is a means of identifying a fax and negotiating a connection.
There might be an issue that prevents the dial out.

Try manual transmission.  With both a fax and a phone connected using a splitter into the magicjack, use the phone to dial a remote fax.  When you hear the remote fax tone, trigger the transmission on the mfp.  Hang-up the phone as soon as you hear the tones from your fax.

I believe facing over magicjack is not guaranteed.  I.e if it works it works, and if it doesn't ......
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Need a cheap RFID setup 10 68
Any consequences with two systems powered 24/7 11 44
Migrate data to new Mac OS X server 3 55
Sony Laptop Screw 5 16
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
A clone is a duplicate copy. Sheep have been cloned and maybe someday even people will be cloned, but disk cloning (performed by the hard drive cloning software) is a vital tool used to manage and protect data. Let’s look at what hard drive cloning …
This video teaches viewers how to process images for a time-lapse video. Programs required: Adobe Lightroom, Adobe After Effects, Video Editing Program. In Adobe Lightroom: Import sequence image files into Adobe Lightroom: Develop settings of an I…
This Micro Tutorial will teach you how to censor certain areas of your screen. The example in this video will show a little boy's face being blurred. This will be demonstrated using Adobe Premiere Pro CS6.

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now