one laptop reaches internet, the other doesn't
Posted on 2014-02-22
Hi, we have two laptops, a dell and an ASUS notepad. Dell is connected to the modem with a cable, ASUS wirelessly. The ASUS regularly loses internet access, and the only way to get it back is to reboot the modem.
I did this troubleshooting:
When it lost internet connection, I plugged it into the modem with an Ethernet cable(known good, it was the one the Dell had been using), and rebooted the laptop (not the modem). When it came back up, it did not have internet access.
We unplugged the Ethernet cable, rebooted the modem and it has access wirelessly again.
Can you give me more troubleshooting procedures for the next time the ASUS loses its connection? Thanks- then I will give you the results of the testing so that you can help me solve the problem.
The modem is a TG582n Technicolor, ISP is TelMex.