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Outlook 2010

Posted on 2014-02-23
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Last Modified: 2014-04-29
Hi,

Got a problem with the nave pane for the contacts folder.  Even though I can see the subdirectories (contact groups) in the address book, they do not appear in the left hand navigation pane.  Checked all settings in view, but no little TAB arrow to show the groups?

your thanks in advance..

Snowy
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Question by:Snowington
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Accepted Solution

by:
Michael Ortega earned 1500 total points
ID: 39880951
You can see all the address books in the left nav pane, but you can see the groupings? e.g. "Other Contacts", etc.?

MO
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Author Comment

by:Snowington
ID: 39880964
Hi Mo

Yup, that's my problem.  Can see them in the address book and address book dropdown, but not the left nave pane for contacts under the same folder.
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LVL 16

Expert Comment

by:Michael Ortega
ID: 39880967
Can you send a screenshot of what you're referring to?

MO
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Author Comment

by:Snowington
ID: 39880986
Sure..

This is my 2007 copy on my other machine.  I can't remotely connect to the pc in question right now.  I should be able to some time tomorrow.  

Anyway, where the arrow is pointing, is normally where I'd get a little arrow that I'd click on to get the subgroups?

Regards and thanks,

s
Capture.JPG
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Author Comment

by:Snowington
ID: 39882317
Hi,

Sorry for the delay, but managed to get the pics from the original pc and the outlook folders.  I've also included a picture of the address book with the subgroup dropdown, if it helps?

Thank you..

Snowy
address-book-capture.JPG
contacts-capture.PNG
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LVL 16

Expert Comment

by:Michael Ortega
ID: 39882593
These are from the same Outlook client? Basically, you're seeing all the Address Books but when you simply switch over to Contact view in Outlook you only see a few?

MO
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Author Comment

by:Snowington
ID: 39882867
I don't see any in the nave pane. Only in the address book can I see the subgroups
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LVL 84

Expert Comment

by:David Johnson, CD, MVP
ID: 39891135
You've added the address books here
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Author Comment

by:Snowington
ID: 39891478
Hi, Thanks for getting back to me.

I will let you know when I've logged in to the relevant PC.  Is there any more information that I could give you (screenshots, etc) whilst I'm attached to it as the pc is being used constantly..  I can get on after 5.30pm (GMT) for any adjustments necessary.

Thanks,

S
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Author Comment

by:Snowington
ID: 39892205
Hi,

Logged in now.  Checked MAPI address book in outlook a/c settings and it is there.

S
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Author Comment

by:Snowington
ID: 39892215
Before we carry on, I'm pretty good with Outlook and have checked all parameters in 'View' etc.  I'm certainly flummoxed on this on though.

S
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Author Closing Comment

by:Snowington
ID: 40030073
thanks again
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