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Exchange 2007 Out of Office Problem

Posted on 2014-02-23
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Last Modified: 2016-06-02
A select number of users of Outlook 2013 have a problem that they cannot use the Out of Office assistant - they get a message that the server is not available. This is not all users. Exchange 2007 has all updates applied. Trying an effected user on a different PC works OK - the issue seems to be something on the PC/Outlook not Exchange server or the profile. Deleting and recreating the profile can fix the issue for a few minutes or a few seconds but the problem comes back. I cannot find any common link between the PCs, Outlook or Windows being used by the affected users vs. those that are not affected. Likewise a re-installation of Office can resolve it for a while - I have so far been unable to fix any user with the problem for any length of time. Client connections to the Exchange server are identical to those on a working machine.
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Question by:TonyFrampton
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6 Comments
 
LVL 26

Expert Comment

by:-MAS
ID: 39882207
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Author Comment

by:TonyFrampton
ID: 39882241
Thanks for the comment MAS. Setting the out of office in OWA works fine for everyone (and is in fact the workaround for the problem), it is just 20% of employees using Outlook 2013 who get the error when they try to set the out of office in Outlook. I have been unable to find any correlation between the users that do, and do not, have the issue.
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LVL 26

Expert Comment

by:-MAS
ID: 39882265
You mean this issue only for Office-2013 users?
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Author Comment

by:TonyFrampton
ID: 39882353
Yes only Outlook 2013 users are affected at the moment, I have not found anyone with Outlook 2010 or 2007 that have the problem but that might just be a coincidence since not all Outlook 2013 users have the problem.
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LVL 37

Accepted Solution

by:
Jamie McKillop earned 500 total points
ID: 39882368
Hello,

Run the following command:

Get-ClientAccessServer | Select Name, *Internal* | fl

Make sure the value of AutoDiscoverServiceInternalUri is correct. This should point to something like https://autodiscover.yourdomain.com/autodiscover/autodiscover.xml. Whatever hostname is used here must be on your SSL cert.

Next run Get-WebServicesVirtualDirectory | Select name, *url* | fl

Ensure that the internal and external URLs are set correctly. Again, the hostnames used in the URLs here must match your SSL cert.

For all your internal URLs, make sure you can access them internally. If you are using the same hostnames internally and externally, you may need to use split-DNS if your firewall does not allow to to use external IP from inside your network.

CTRL-Right-click the Outlook icon in the system tray and click "Test E-mail autoconfiguration". Make sure there aren't any errors.

-JJ
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