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Windows 8 IE11 issues

Posted on 2014-02-24
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Last Modified: 2015-04-24
Have a Windows 8.1 system with IE11.  When you open any page using IE11 you get only a blank page with no URL in the address line.  When you type a good URL in the address line you still only get a blank page.  There are no error message or other indications of this problem.  Have scanned the system with Malwarebyte several times to remove malware and have also used ESET to remove any virus infections.  Cleaned up the file and registry systems with Ccleaner but still IE11 refuses to display any web page. When we try to open the TOOLS option in IE11 nearly all options are grayed out and not accessible. We have reset/restored the IE11 options through Control Panel/Internet Options/Advanced without any change. Since it doesn't appear to be possible to downgrade to IE10 and IE11 won't reload because it already exists does anybody have any suggestions?
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Question by:justhewl
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8 Comments
 
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Expert Comment

by:Trenton Knew
ID: 39882661
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Expert Comment

by:aadih
ID: 39882673
Go to Programs and Features, click "View installed updates" (left panel), look for IE 11 update under "Windows Updates" and uninstall.

Restart. And then let Windows Update install it (IE11) again.
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Author Comment

by:justhewl
ID: 39887585
IE11 doesn't seem to be listed as an UPDATE.  I can't find it anywhere except where I can turn Windows Features on/off.  When I turn IE11 off I have no Internet Explorer and trying to install either IE10 or IE11 simply gives me an indication that IE11 is already installed.  I can't find any way to force an install, even from a flashdrive.  It appears the IE11 is permanently embedded in Windows 8.1 and can't be modified.
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LVL 9

Expert Comment

by:Trenton Knew
ID: 39888655
have you tried starting IE in safe mode or checked for browser extensions that could be hanging it up?  Sometimes a bad extension can cause problems.  

There should be a shortcut to launch Internet Explorer (No Add-Ons) somewhere in your programs to launch IE in safe-mode
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Accepted Solution

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justhewl earned 0 total points
ID: 39901435
We finally resolved this issues by performing the following procedure:

Navigate to IE Settings/Programs.
Under "Choose how you open links" set to "Always in Internet Explorer in the desktop"
Also select "Open Internet Explorer tiles on the desktop"

After making these subtle changes the Internet Explorer works from both the START page and the Desktop.
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LVL 24

Expert Comment

by:aadih
ID: 39901441
Great. You solved it. :-)
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Author Closing Comment

by:justhewl
ID: 39914432
After extensive research we decided to try this as a repair and it worked.
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Expert Comment

by:talatalo
ID: 40743053
Does anyone have this same fix, but for Windows 7 / IE 11?
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