Dell MFP Printer 2155cn factory reset
Posted on 2014-02-24
Hello, I'm looking for a bit of help with our Dell MFP 2155cn printer. Our IT Dept. has had some turnover recently and the admin password for a printer is no longer known. Normally the device can be factory reset via the LCD menu or by using a key combo and hard booting the printer. Any reset option available via the LCD panel does not do what we need. On other Dell printers a factory reset can be forced while holding down the menu or start button on the panel and powering up the device. This also failed. We found precious little when performing a Google search on the topic as well. I suspect that a factory reset on the Dell 2155cn may require a special jumper setting on the system board or it simply isn't possible, but that is mostly conjecture. I sure could use some help if anyone has any suggestions. We have branches in Germany so that's where the printer was actually purchased. When I entered the service tag on the US Dell website I was forced to navigate to Dell Germany. My Deutsch isn't so good and that's why I'm here. Any help is greatly appreciated. Thanks.