We are a MSP with customers ranging from 1 user to 300 users. For years we used Backup Exec as our primary onsite solution. After the changes to 2012 we moved away from the product mainly because in order to backup multiple servers in a single job the entire server would need to be selected. No idea why they took away the ability to select specific items.
Recently we have been deploying Acronis ABR 11.5. The capabilities of this product are very impressive but it's ease of use, reliability, and support are lacking.
What we are looking for is an option to backup both physical and virtual servers with relative ease and reliability.