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Windows 8.1 old printers showing following sysprep

Posted on 2014-02-24
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Last Modified: 2014-03-03
We currently have a number of Windows Server 2012 R2 RDSH servers and also Windows 8.1 desktops that have been deployed using sysprep images.  The original server/ pc image is fine but any that have been deployed using an image have an issue with printers.

When a user logs on and looks in printers it seems to show every printer that was mapped for other users when that PC/ server was originally syspreped.  If you go to a select a printer within an application none show.  

This is confusing for our users as 6 instances of a network printer show in some cases.  Its almost like the sysprep process has converted any network mapped printer to a local and this shows in anyones account who logs on.  See the attached screenshot of the printers in system, if I delete these they just re-appear after about 30 seconds.

Please could someone advise if these is a way of removing these rogue printer mappings.  I have tried deleting in system and also removing the print drivers with no success.
sys.jpg
sys-2.jpg
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Question by:ernie10
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by:Adam Brown
Adam Brown earned 250 total points
ID: 39886371
Part of the sysprep process is the removal of GUID mappings that may be unique to the system. Printers are mapped using GUIDs to define which entry points to which printer, and this information is stripped out by Sysprep. Printers shouldn't be installed prior to sysprep, but should instead be deployed through group policy or installed manually from a server share.
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Accepted Solution

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ernie10 earned 0 total points
ID: 39888954
The printers were never intentionally installed, these had simply been picked up by users logging onto the PC who already had network mapped printers.  

The MS solution below to delete the old print mappings from the registry resolved the issue.

http://support.microsoft.com/kb/2023766

On the affected Windows 7 and Windows Vista client machines, go to the following registry locations

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\Servers\<print_server>\Monitors\Client Side Port

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\Servers\<servername>\Printers

Delete the stale Printer {GUID} from both location and restart the Print Spooler service.
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Author Closing Comment

by:ernie10
ID: 39900020
Expert comment helped but my comment is the actual process to resolve the issue and delete the old printer GUIDs
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