Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Windows 8.1 old printers showing following sysprep

Posted on 2014-02-24
3
Medium Priority
?
1,476 Views
Last Modified: 2014-03-03
We currently have a number of Windows Server 2012 R2 RDSH servers and also Windows 8.1 desktops that have been deployed using sysprep images.  The original server/ pc image is fine but any that have been deployed using an image have an issue with printers.

When a user logs on and looks in printers it seems to show every printer that was mapped for other users when that PC/ server was originally syspreped.  If you go to a select a printer within an application none show.  

This is confusing for our users as 6 instances of a network printer show in some cases.  Its almost like the sysprep process has converted any network mapped printer to a local and this shows in anyones account who logs on.  See the attached screenshot of the printers in system, if I delete these they just re-appear after about 30 seconds.

Please could someone advise if these is a way of removing these rogue printer mappings.  I have tried deleting in system and also removing the print drivers with no success.
sys.jpg
sys-2.jpg
0
Comment
Question by:ernie10
  • 2
3 Comments
 
LVL 44

Assisted Solution

by:Adam Brown
Adam Brown earned 1000 total points
ID: 39886371
Part of the sysprep process is the removal of GUID mappings that may be unique to the system. Printers are mapped using GUIDs to define which entry points to which printer, and this information is stripped out by Sysprep. Printers shouldn't be installed prior to sysprep, but should instead be deployed through group policy or installed manually from a server share.
0
 

Accepted Solution

by:
ernie10 earned 0 total points
ID: 39888954
The printers were never intentionally installed, these had simply been picked up by users logging onto the PC who already had network mapped printers.  

The MS solution below to delete the old print mappings from the registry resolved the issue.

http://support.microsoft.com/kb/2023766

On the affected Windows 7 and Windows Vista client machines, go to the following registry locations

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\Servers\<print_server>\Monitors\Client Side Port

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\Servers\<servername>\Printers

Delete the stale Printer {GUID} from both location and restart the Print Spooler service.
0
 

Author Closing Comment

by:ernie10
ID: 39900020
Expert comment helped but my comment is the actual process to resolve the issue and delete the old printer GUIDs
0

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Detailed instructions on how to install an Access add-in in recent versions of Office and Windows (with screen shots)
Resolve DNS query failed errors for Exchange
The goal of this Micro Tutorial is to help navigate beginning users with the app store on Windows 8. It will explain exciting features how to maximize your PC through these apps. This will be demonstrated using Windows 8 operating system.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

571 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question