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Cannot add phone extension to cisco phone in cisco CUCM 8.5

Posted on 2014-02-24
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Last Modified: 2014-02-25
Dear experts,

I cannot add a phone extension to a users phone in our CUCM 8.5.

She needs to have someone else's extension in her/him phone for her to pick it up.

I know is easy. Please help.

Thanks!
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Question by:marceloNYC
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7 Comments
 
LVL 20

Expert Comment

by:José Méndez
ID: 39883365
Did you go to Device > Phone and listed the device where you want to add the existing extension and then click on it and then click on one of the button lines on the left side o the screen to add the number?

phone dn
0
 

Author Comment

by:marceloNYC
ID: 39884296
right, my line ended up in the bottom as "      ---------- Unassigned Associated Items ----------
35      directory_number.gif Line [8] - 3159 in PhonesDefault_PT ----------------"

It is bellow the line I need added to her phone. She already has 7 lines. I can't the one extension I need be 8 line.

Association Information
      
1      directory_number.gif Line [1] - 8998911 in PhonesDefault_PT
2      directory_number.gif Line [2] - 8998912 in PhonesDefault_PT
3      directory_number.gif Line [3] - 8998913 in PhonesDefault_PT
4      directory_number.gif Line [4] - 8998914 in PhonesDefault_PT
5      directory_number.gif Line [5] - 8998935 in PhonesDefault_PT
6      directory_number.gif Line [6] - 8998927 in PhonesDefault_PT
      ---------- Add On Module(s) ----------
7      directory_number.gif Line [7] - 3156 in PhonesDefault_PT
screenshot.odt
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 39884695
Is it a 7975? What is the 8th position used for?
0
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Author Comment

by:marceloNYC
ID: 39885578
The phone is a 7960 and position 8 says:  Add a new SD (speed dial)
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LVL 20

Accepted Solution

by:
José Méndez earned 500 total points
ID: 39885988
You can't have more than 6 button items on a 7960. Go to the phone config page and click on the Modify Button Items, When the window pops up you will be able to move around the button items you wish to appear on the phone, and from the 7th on, those items will not show unless you attach a side car:

http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-expansion-module-7914/product_data_sheet09186a008008883d.html
0
 

Author Comment

by:marceloNYC
ID: 39886023
We have the attached side car, the extra lines piece.
0
 

Author Closing Comment

by:marceloNYC
ID: 39886161
I used line 5 for the needed extension. It was for an office that we did not need any more.
do you have a good site for me to pick up on more CUCM administration?

Thanks!!!
0

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