Solved

sent email in outbox

Posted on 2014-02-24
7
425 Views
Last Modified: 2014-03-06
I just migrated to exchange 2013, and ever since, I have some clients not able to send email.
Some clients work fine, but some, when sending email, the emails just sit in their outbox.

The clients are outlook 2010, with SP1, and the rollup needed for exchange 2013.

Not sure what to do to resolve this issue?
0
Comment
Question by:afacts
  • 4
  • 2
7 Comments
 
LVL 9

Accepted Solution

by:
Sean earned 250 total points
ID: 39883460
Have you tried to recreate their outlook profile? What steps have you taken so far?
0
 

Author Comment

by:afacts
ID: 39883530
Yes, I have tried the following:

1. deleted the OST file, and mail will work for a few hours, but then stops again.
2. I have deleted the outlook profile, but still doesn't work
3. I have upgraded the client to office 2013 pro, still doesn't work.

Not sure what else to do.
0
 
LVL 18

Assisted Solution

by:suriyaehnop
suriyaehnop earned 250 total points
ID: 39884541
Are effected user able to send an email via Outlook Web App?
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 

Author Comment

by:afacts
ID: 39886134
Yes, everything works good on the outlook web app
0
 
LVL 9

Expert Comment

by:Sean
ID: 39886523
Antivirus doing something with the OST?
0
 

Author Comment

by:afacts
ID: 39887711
no, it's not.
0
 

Author Closing Comment

by:afacts
ID: 39910250
It's been only happening on a few clients, I've either updated them to office 2013 and reset their outlook profile and so far so good.
0

Featured Post

How does your email signature look on mobiles?

Do your employees use mobile devices to reply to emails? With mobile becoming increasingly important to the business world, it is in your best interest to make sure that your email signature looks great across all types of devices.

Join & Write a Comment

Outlook Free & Paid Tools
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now