Solved

sent email in outbox

Posted on 2014-02-24
7
426 Views
Last Modified: 2014-03-06
I just migrated to exchange 2013, and ever since, I have some clients not able to send email.
Some clients work fine, but some, when sending email, the emails just sit in their outbox.

The clients are outlook 2010, with SP1, and the rollup needed for exchange 2013.

Not sure what to do to resolve this issue?
0
Comment
Question by:afacts
  • 4
  • 2
7 Comments
 
LVL 9

Accepted Solution

by:
Sean earned 250 total points
ID: 39883460
Have you tried to recreate their outlook profile? What steps have you taken so far?
0
 

Author Comment

by:afacts
ID: 39883530
Yes, I have tried the following:

1. deleted the OST file, and mail will work for a few hours, but then stops again.
2. I have deleted the outlook profile, but still doesn't work
3. I have upgraded the client to office 2013 pro, still doesn't work.

Not sure what else to do.
0
 
LVL 18

Assisted Solution

by:suriyaehnop
suriyaehnop earned 250 total points
ID: 39884541
Are effected user able to send an email via Outlook Web App?
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Comment

by:afacts
ID: 39886134
Yes, everything works good on the outlook web app
0
 
LVL 9

Expert Comment

by:Sean
ID: 39886523
Antivirus doing something with the OST?
0
 

Author Comment

by:afacts
ID: 39887711
no, it's not.
0
 

Author Closing Comment

by:afacts
ID: 39910250
It's been only happening on a few clients, I've either updated them to office 2013 and reset their outlook profile and so far so good.
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now